Empathetic professional with strong conflict resolution and progress monitoring skills. Experienced in developing tailored support plans and documenting results that drive student success and foster collaborative environments.
Overview
2
2
years of professional experience
Work History
Support Specialist
College Steps
Montpelier
08.2023 - 05.2025
Consulted with users via telephone to diagnose problems, executing testing scripts and asking targeted questions to identify root causes.
Logged customer interactions and maintained up-to-date contact information in company database for improved service.
Supported students in achieving academic and social development goals.
Collaborated with educators to create tailored support plans.
Monitored student progress and documented outcomes regularly.