Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Maturo

Marlborough

Summary

Empathetic professional with strong conflict resolution and progress monitoring skills. Experienced in developing tailored support plans and documenting results that drive student success and foster collaborative environments.

Overview

2
2
years of professional experience

Work History

Support Specialist

College Steps
Montpelier
08.2023 - 05.2025
  • Consulted with users via telephone to diagnose problems, executing testing scripts and asking targeted questions to identify root causes.
  • Logged customer interactions and maintained up-to-date contact information in company database for improved service.
  • Supported students in achieving academic and social development goals.
  • Collaborated with educators to create tailored support plans.
  • Monitored student progress and documented outcomes regularly.

Education

Bachelor of Arts - Psychology

Vermont State University
Burlington, VT
12-2024

Skills

  • Documentation support
  • Progress monitoring
  • Activity planning
  • Critical thinking
  • Conflict resolution
  • Team collaboration
  • Relationship management
  • Academic support

Timeline

Support Specialist

College Steps
08.2023 - 05.2025

Bachelor of Arts - Psychology

Vermont State University
Emily Maturo