Emily Mayo
Opdyke,IL
Summary
Highly motivated professional with over 13 years of business and management experience. Office Manager excelling in customer service and office management. Mastered data entry and problem-solving, enhancing operational efficiency by streamlining processes. Achieved balanced budgets through meticulous attention to detail and deadline management, contributing to significant business growth at Diamonds Infinity Athletics.
Overview
16
16
years of professional experience
Work History
Office Manager
Express Care of Mt.Vernon
09.2014 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Established team priorities, maintained schedules and monitored performance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Business Co-Owner
Diamonds Infinity Athletics
04.2014 - 04.2020
- Maintaining customer relations, data entry, billing, maintaining records and book keeping.
- Scheduling and management of staff.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Teller
Peoples National Bank
01.2009 - 09.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained friendly and professional customer interactions.
Education
Associate of Applied Science - Radiology Technology
Rend Lake College
Ina, IL05.2012
Associate of Arts - Business
Rend Lake College
Ina, IL05.2009
Skills
- Office Management
- Customer Service
- Data Entry
- Deadline Management
- Attention to Detail
- Problem Solver
Timeline
Office Manager
Express Care of Mt.Vernon
09.2014 - Current
Business Co-Owner
Diamonds Infinity Athletics
04.2014 - 04.2020
Teller
Peoples National Bank
01.2009 - 09.2014
Associate of Applied Science - Radiology Technology
Rend Lake College
Associate of Arts - Business
Rend Lake College
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