Emily McConnell
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Retail Associate
Blick Art Supply
09.2019 - 12.2019
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Activity Leader
KidZone
08.2018 - 09.2019
- Organized activities for students and created welcoming and supportive environment to encourage participation.
- Developed a more efficient activity schedule, resulting in increased participant satisfaction.
- Collaborated with administration to assess needs and develop initial ideas.
Hostess (Seasonal)
The Farish House
02.2019 - 02.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Guest Services
Portillo's Hot Dogs
05.2015 - 09.2017
- Handled high volume transactions with accuracy, minimizing discrepancies and ensuring balanced registers at the end of each shift.
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ04.2027
Skills
- People Oriented
- Customer Service and Engagement
- Teamwork and Collaboration
- Attention to Detail
- Adept and able to grasp new concepts quickly
- Memory Retention
- Problem-Solving
- Stress Tolerance
- Strong multitasking
- Complaint resolution
- Strong Work Ethic
Timeline
Retail Associate
Blick Art Supply
09.2019 - 12.2019
Hostess (Seasonal)
The Farish House
02.2019 - 02.2019
Activity Leader
KidZone
08.2018 - 09.2019
Guest Services
Portillo's Hot Dogs
05.2015 - 09.2017
Bachelor of Arts - Psychology
Arizona State University
Similar Profiles
Hailey BryanHailey Bryan
Custom Framer at Blick Art MaterialsCustom Framer at Blick Art Materials
Emma DimeryEmma Dimery
Design Center Consultant/ Custom Framer & Printer at Blick Art MaterialsDesign Center Consultant/ Custom Framer & Printer at Blick Art Materials
Lily MooreLily Moore
Sales Associate at Blick Art Materials StoreSales Associate at Blick Art Materials Store