Emily McCutchen
Burlington,KY
Summary
Dynamic Production Manager with a proven track record at Dreamy's Ice Cream, excelling in operations management and staff leadership. Enhanced productivity by identifying process bottlenecks and implementing effective solutions. Committed to quality and customer satisfaction, fostering a culture of continuous improvement and collaboration across teams.
Overview
4
4
years of professional experience
Work History
Production Manager
Dreamy's Ice Cream
03.2024 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
Shift Lead
Dreamy's Ice Cream
04.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Education
Associate In Science (unfinished) - General Studies
Gateway Community And Technical College
Edgewood, KYSkills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Dedication to product quality
- Health and safety compliance
- Training skills
- Health and safety
- Inventory coordination
- Strong leadership
- Customer-centric
Timeline
Production Manager
Dreamy's Ice Cream
03.2024 - Current
Shift Lead
Dreamy's Ice Cream
04.2021 - Current
Associate In Science (unfinished) - General Studies
Gateway Community And Technical College
Similar Profiles
Noah BlecknerNoah Bleckner
Ice Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, MdIce Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, Md
Hasibul Hasan TalhaHasibul Hasan Talha
Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)
M. A. MunimM. A. Munim
Senior Section Manager–HR & Compliance at Dhaka Ice Cream Industries Ltd. (Polar Ice Cream)Senior Section Manager–HR & Compliance at Dhaka Ice Cream Industries Ltd. (Polar Ice Cream)
Nicole BullockNicole Bullock
Lead Teacher at Little Miracles Child Development CenterLead Teacher at Little Miracles Child Development Center
Jennifer LoftinJennifer Loftin
Specialty Coder 1 OB/GYN at Baptist Health Medical GroupSpecialty Coder 1 OB/GYN at Baptist Health Medical Group