Emily McDermott
Boston,MA
Summary
Dynamic operations and sales professional with a proven track record at Fidelity Investments, adept in Salesforce CRM and logistics coordination. Successfully facilitated onboarding and streamlined workflows, enhancing team efficiency. Known for fostering strong client relationships and driving significant revenue growth through effective communication and strategic planning.
Overview
5
5
years of professional experience
Work History
Operations Associate
Fidelity Investments
Boston, MA
04.2026 - Current
- Supported daily Hospitality Hub operations, addressing associate requests to ensure smooth workflows.
- Coordinate office operations, events, and communications with partner teams.
- Maintained training materials and facilitated onboarding with tours and guidance for new team members.
Sales Representative
Sentient Jet
Quincy, MA
02.2024 - 04.2026
- Utilized Salesforce CRM to manage sales pipelines and client records, contributing to over $2M in closed revenue.
- Supported senior sales executives by preparing tailored proposals, processing contracts, and fostering strong client relationships for high-value accounts.
- Managed high-volume client communications via phone, email, and text, coordinating follow-ups and scheduling to ensure timely responses.
Marketing & Sales Specialist
Green House Agency
Boston, MA
08.2023 - 12.2023
- Coordinated communication among sales teams, program directors, and retail partners to ensure alignment on objectives.
- Tracked program performance and compliance metrics to facilitate informed decision-making.
- Managed inventory and product orders while overseeing merchandising execution to optimize product placement.
Assistant Manager
Enterprise Rent-A-Car
Sarasota, FL
01.2022 - 05.2023
- Oversaw daily office operations, scheduling, and workflow management to enhance overall efficiency.
- Supervised team members and supported onboarding to ensure adherence to company policies and integration into the team.
- Managed fleet records and logistics coordination to streamline customer account documentation processes.
Education
Bachelor of Arts - Communications
Roger Williams University
Bristol, RI05-2020
Skills
- Salesforce CRM
- Salesforce management
- Microsoft Office
- Microsoft Excel
- Office operations
- Logistics coordination
- Team coordination
- Event coordination
Timeline
Operations Associate
Fidelity Investments
04.2026 - Current
Sales Representative
Sentient Jet
02.2024 - 04.2026
Marketing & Sales Specialist
Green House Agency
08.2023 - 12.2023
Assistant Manager
Enterprise Rent-A-Car
01.2022 - 05.2023
Bachelor of Arts - Communications
Roger Williams University