Emily Melnikoff
Harrisonburg,VA
Summary
Dedicated employee professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Target
Stuarts Draft, VA
09.2022 - Current
- Loaded, unloaded and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 50 pounds.
Dental Sterilization Technician
Shenandoah Family Dentistry
Winchester, VA
07.2022 - 09.2022
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Cellular Sales Associate
T-Mobile
Harrisonburg, VA
05.2022 - 07.2022
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Accepted and processed payments and purchases for new equipment using POS system.
- Activated both contract and pre-paid wireless phones for 5-7 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
Patient Transporter
Sentara Healthcare
Harrisonburg, VA
10.2016 - 02.2021
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
- Comforted patients and families by offering support and encouragement.
- Warmly greeted patients and visitors and made each feel welcome.
Education
High School Diploma -
06.2015 - 06.2015
Skills
Shipping and receiving
Customer relationships
Customer Response
Proficiency in Epic EMR and computers in general
Spending time with my family and my cats Lily and Oscar, Playing Disc Golf
I come from a large family with many aunts and uncles. I have two rescue cats Lily and Oscar that bring me peace. I am passionate about animals of all kinds and my long term goal is to work with animals in some capacity. I love playing disc golf with my boyfriend and our friends. I was athletic in high school and played basketball and softball.
Timeline
Warehouse Worker - Target
09.2022 - Current
Dental Sterilization Technician - Shenandoah Family Dentistry
07.2022 - 09.2022
Cellular Sales Associate - T-Mobile
05.2022 - 07.2022
Patient Transporter - Sentara Healthcare
10.2016 - 02.2021
Strasburg High School - High School Diploma,
06.2015 - 06.2015