Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Mendez

PACOIMA,California

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

3
3
years of professional experience
1
1
Certificate

Work History

Front Desk Receptionist

The sojourn Hotel
Sherman Oaks, CA
06.2023 - Current
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Maintained business office inventory and equipment by checking stock for needed supplies.

Housekeeping Room Attendant

The Sojourn hotel
Sherman Oaks, California
06.2024 - 11.2024
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Communicated effectively with team members about daily assignments and task progress.
  • Organized storage areas for efficient access to materials and supplies.
  • Responded promptly to requests from guests and other departments.
  • Replenished room amenities according to established guidelines.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.

Cashier

Fox beauty supplies
PACOIMA, California
01.2022 - 08.2024
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.

Caregiver

Child Care Resources center
Chatsworth, CA
08.2022 - 02.2023
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Helping older children with homework assignments as directed by parents.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Maintaining a positive attitude while being patient and understanding with the children.

Education

High School Diploma -

Burbank Adult School
Burbank, CA

Skills

  • Customer Service
  • Inventory Control
  • Telephone Etiquette
  • Customer assistance and interaction
  • Fluent in English and Spanish
  • Hospitality services
  • Listening Skills
  • Organization and Multitasking
  • Fast Learner

Certification

  • CPR
  • Food handlers

Timeline

Housekeeping Room Attendant

The Sojourn hotel
06.2024 - 11.2024

Front Desk Receptionist

The sojourn Hotel
06.2023 - Current

Caregiver

Child Care Resources center
08.2022 - 02.2023

Cashier

Fox beauty supplies
01.2022 - 08.2024

High School Diploma -

Burbank Adult School

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Emily Mendez