Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Mendez

Corona,NY

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Footlocker cashier

Footlocker
Astoria
07.2023 - Current
  • Answered the phone to help customers find their items through the phone and directed them to other stores that carry other products
  • Folded and organized clothes to ensure cleanliness and readiness for customers
  • Brought out the newest items to provide more options for customers.

Hairstylist's Assistant

Estela Beauty Salon
Corona, NY
06.2021 - Current
  • Prepared clients for haircuts and styles with soothing shampoo work
  • Offered exceptional service and support to walk-in and scheduled customers
  • Answered telephone calls to provide information and schedule new appointments.

Front Desk Receptionist

Urbn Playground
Brooklyn, NY
02.2022 - 07.2024
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Resolved customer issues quickly and notified supervisors immediately when problems escalated.

Tutor

Frank Smith
Long Island City
05.2022 - 05.2024
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
  • Supported students with helpful study habits and exam strategies
  • Provided homework assistance using specific curriculum and materials.

Footlocker Sales Associate

Footlocker
Jamaica Ave
10.2022 - 07.2023
  • Organize racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Increased sales by offering advice on purchases and promoting additional products.

Education

Associate of Arts - Education

LaGuardia Community College
Long Island City, NY
06.2024

Associate of Science - Early Childhood Education

Queens Community College
Queens, NY
06.2028

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration

Timeline

Footlocker cashier

Footlocker
07.2023 - Current

Footlocker Sales Associate

Footlocker
10.2022 - 07.2023

Tutor

Frank Smith
05.2022 - 05.2024

Front Desk Receptionist

Urbn Playground
02.2022 - 07.2024

Hairstylist's Assistant

Estela Beauty Salon
06.2021 - Current

Associate of Arts - Education

LaGuardia Community College

Associate of Science - Early Childhood Education

Queens Community College