Emily M. Hernandez
Oceanside,CA
Summary
I am a dependable customer service worker with a strong work ethic and a commitment to fostering positive customer experiences. Collaborative team player adept at problem-solving and maintaining organization in high-pressure environments. Proven ability to adapt to new situations while effectively meeting company needs.
Overview
4
4
years of professional experience
Work History
Online Seller
Depop
Los Angeles
11.2024 - Current
- Created Depop listings with clear photos and accurate item descriptions.
- Managed buyer messages and resolved questions through Depop chat.
- Packaged orders carefully and prepared shipments for dispatch.
- Updated shop inventory and removed sold items promptly.
- Promoted listings using tags, keywords, and seasonal styling.
Caregiver
Agingcare
Bell Gardens
02.2026 - 10.2026
- Delivered personal care, coordinated health management, completed household tasks, and provided emotional support for grandmother to enhance her well-being.
- Monitored medication reminders and daily care schedules for clients.
- Prepared meals and snacks following client preferences and dietary needs.
Sales Associate
Zara, Cerritos Mall
06.2025 - 02.2026
- Assisted customers with styling, product selection, and fitting room requests at Zara Cerritos Mall
- Processed sales transactions using POS systems and handled cash, card, and returns
- Initiated customer interactions to enhance shopping experience., answered questions, and assisted customers in finding products that met their needs, enhancing customer satisfaction. Trained to check and maintain inventory, restock shelves, and organize merchandise.
- Replenished merchandise floor displays and organized stockroom inventory according to Zara standards
Assistant
Monari
Los Angeles
09.2024 - 12.2024
- Assisted the creative director in coordinating photoshoots. Managed lunch orders, booked shooting locations, and provided on-set support. Facilitated a comfortable environment for models during shoots. I maneuvered throughout the heart of Los Angeles and learned how to talk to all kinds of different people.
- Provided personalized styling assistance to customers in selecting products.
- Managed point-of-sale transactions and cash handling procedures.
Program Leader
After-School All Stars, Suva Elementary
Bell Gardens
01.2023 - 06.2023
- Led after-school enrichment activities, fostering engagement and creativity among elementary students at Suva Elementary campus.
- Organized after-school enrichment activities for students at Suva Elementary, promoting engagement and creativity.
- Supervised student groups during homework support and recreation periods.
- Prepared daily program plans aligned with school schedule.
- Assisted students with homework, provided one-on-one support, and developed lesson plans to enhance academic success.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens01-2023
Occupational Therapy Assistant Associate Degree Program -
Pima Medical Institute
San Marcos, CA10-2026
Skills
- Point-of-sale systems
- Customer service
- Lesson planning
- Analytical thinking
- Attention to detail
- Time management
- Team collaboration
- Team player
- Calm under pressure
- Communication
- Client communication
LANGUAGES
Spanish
Timeline
Caregiver
Agingcare
02.2026 - 10.2026
Sales Associate
Zara, Cerritos Mall
06.2025 - 02.2026
Online Seller
Depop
11.2024 - Current
Assistant
Monari
09.2024 - 12.2024
Program Leader
After-School All Stars, Suva Elementary
01.2023 - 06.2023
High School Diploma -
Bell Gardens High School
Occupational Therapy Assistant Associate Degree Program -
Pima Medical Institute