Emily Michki
Abilene
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in a fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking manager and bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager/Bartender
Lytle Land & Cattle
06.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained a professional, organized, and safe work environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
Miguels Mex Tex
08.2020 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, and manage bills.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Bath & Body Works
05.2018 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Criminology
McMurry University
Abilene, TX12.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Staff Training
Certification
TABC
Food Handler
Timeline
Manager/Bartender
Lytle Land & Cattle
06.2021 - Current
Server
Miguels Mex Tex
08.2020 - 05.2021
Sales Associate
Bath & Body Works
05.2018 - 05.2020
Bachelor of Science - Criminology
McMurry University
TABC
Food Handler
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