Alexander Burgess
Kansas City,MO
Summary
Personable and dedicated Customer Service Professional with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Manager/Bartender
Fitter’s Restaurant and Pub
Warrensburg
06.2018 - Current
- Greet and serve all customers
- Train and lead new employees
- Develop positive rapport with all customers
- Maintain a clean and safe restaurant
- Maintain accurate inventory of the bar
- Accurate cash handling and sales
- Create lasting relationships to ensure customers/clients are satisfied and return
- Excel in all varieties of client facing interactions
- Lifting 50+ pounds
- Standing/walking for 12+ hours.
Patrol Officer
Auburn Police Department
Auburn
08.2019 - 08.2020
- Provide professional Law Enforcement services to the community
- Build trusted relationships with community members
- Communicate clearly and accurately with the community.
Team-Leader
Waterway Car Wash
Maryland Heights
06.2016 - 12.2017
- Train and lead all employees
- Be a team player
- Open and close the store/wash
- Supervise all employees and ensure operations are running smoothly
- Ensure all safety requirements are constantly being met
- Assisting customers with questions and/or concerns when requesting a supervisor
- Communicate accurately with staff and customers
- Understand the wants of all customers and help achieve them.
Valet Attendant
Pinnacle Entertainment (Ameristar Casino)
St. Charles
12.2015 - 07.2016
- Greet guests upon arrival
- Assist guests with any needs
- Train new employees
- Lead and organized meetings to improve our department
- Successfully park and retrieve vehicles for guests
- Communicate effectively with guests and other employees.
Education
Bachelor of Science in Criminal Justice -
University of Central Missouri (UCM)
Skills
- Policy Implementation
- Staff Development
- Expense Tracking
- Marketing
- Complex Problem-Solving
- Cross-Functional Team Management
- Negotiation
- Staff Management
- Team Leadership
- Time Management
- Verbal and Written Communication
Timeline
Patrol Officer
Auburn Police Department
08.2019 - 08.2020
Manager/Bartender
Fitter’s Restaurant and Pub
06.2018 - Current
Team-Leader
Waterway Car Wash
06.2016 - 12.2017
Valet Attendant
Pinnacle Entertainment (Ameristar Casino)
12.2015 - 07.2016
Bachelor of Science in Criminal Justice -
University of Central Missouri (UCM)