Emily Mikolajczyk
New Milford,CT
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
Work History
Team Lead
Aya Healthcare
01.2022 - 04.2024
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Team Lead
AMN HealthCare
02.2016 - 01.2022
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Completed Credentialing and Compliance for International Clinicians
Education
Bachelor of Arts - English
Western Connecticut State University
Danbury, CT12.2012
Associate of Science - Early Childhood Education
Post University
Waterbury, CT06.2008
Skills
- Production Monitoring
- Trend tracking
- Performance monitoring
- Regulatory Compliance
- Schedule Management
- Coaching and Mentoring
- Employee Evaluation
- Performance Improvement
- Complaint resolution
- Diversity and Inclusion
- Customer Focus
- Client Service
- Mentoring
- Overtime Management
- Team Supervision
- Coaching
- Quality Improvement
- Documentation And Reporting
- Teamwork and Collaboration
- Leading Team Meetings
- Goal Setting
- Team Check-Ins
- Team motivation
- Service Level Agreements
- Conflict Resolution
- Performance Evaluations
- Staff Training
- Team building
- Interpersonal Communication
- Excellent Communication
- Effective Communication
- Team Collaboration
Timeline
Team Lead
Aya Healthcare
01.2022 - 04.2024
Team Lead
AMN HealthCare
02.2016 - 01.2022
Bachelor of Arts - English
Western Connecticut State University
Associate of Science - Early Childhood Education
Post University
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