Emily Milligan
Freedom,PA
Summary
Dedicated floor technician with expertise in OSHA compliance, floor maintenance, and cleaning techniques. Proven ability to enhance customer satisfaction through effective communication and teamwork.
Overview
6
6
years of professional experience
Work History
Floor Technician
mlc flooring
Pittsburgh, Pennsylvania
05.2026 - Current
- Assisted in the installation and repair of various flooring types.
- Maintained cleanliness and organization of flooring surfaces daily.
- Maintained a safe working environment by adhering to OSHA standards.
- Collaborated with team members to ensure timely project completion.
- Resolved customer inquiries regarding flooring maintenance services.
Housekeeper
affordable maids
Monroeville, Pennsylvania
06.2025 - 05.2026
- Cleaned and sanitized residential spaces using eco-friendly products and techniques.
- Ensured guest comfort by tidying and organizing rooms.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with team members to ensure high standards of cleanliness in all assignments.
- Assisted in training new staff members on cleaning procedures and safety protocols.
- Used cleaning chemicals following proper guidelines.
- Reported maintenance issues to management for prompt resolution and client satisfaction.
Customer Sales Representative
Boot Barn
Monaca, Pennsylvania
08.2022 - 06.2025
- Assisted customers in product selection and provided knowledgeable recommendations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Consulted with customers regarding needs and addressed concerns.
- Managed cash register and processed transactions efficiently and accurately.
- Trained new employees on sales techniques and store policies.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Attended weekly team meetings to discuss upcoming projects and challenges.
Customer Service Manager
Burger King
Baden, Pennsylvania
05.2020 - 06.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Managed customer inquiries and resolved complaints promptly and effectively.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Trained new staff on customer service protocols and operational procedures.
- Monitored service quality and provided feedback to team members regularly.
Education
High School Diploma -
Freedom Area Senior High School
Freedom, PA06-2022
Skills
- Flooring installation
- Flooring repair
- Floor care
- OSHA compliance
- Equipment use
- Cleaning methods
- Customer service techniques
Timeline
Floor Technician
mlc flooring
05.2026 - Current
Housekeeper
affordable maids
06.2025 - 05.2026
Customer Sales Representative
Boot Barn
08.2022 - 06.2025
Customer Service Manager
Burger King
05.2020 - 06.2021
High School Diploma -
Freedom Area Senior High School