Hi, I’m
Emily Mitzelfelt
Moncks Corner,SC
Summary
Call Center Representative offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Retail Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
years of professional experience
Work History
DialAmerica
Call Center Agent
03.2023 - 01.2024
Job overview
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Starbucks
Coffee Barista
01.2022 - 03.2023
Job overview
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Streamlined drink preparation process for increased efficiency and consistent taste.
- Collaborated with team members to deliver timely and accurate orders during peak hours while promoting a fun, positive environment for customers.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Maintained cleanliness and organization by cleaning counters, machines, utensils, and seating areas daily.
Victoria's Secret
Retail Associate
10.2020 - 11.2021
Job overview
- Demonstrate or explain products, methods, or services to persuade customers to make a purchase.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Participated in regular inventory audits, identifying discrepancies and ensuring accurate record-keeping practices were followed.
- Streamlined the checkout and refund process for customers, reducing wait times and enhancing overall experience.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Education
Bells High SchoolBells, TX
High School Diploma from Art
04.2022
University Overview
- Certificate in Art
Skills
- Outbound Calling
- Customer Service
- Agent Support
- Call Center Operations
- Data Entry
- Script Reading
- Problem-solving
- Technical Support
- Call Routing
- Upselling strategies
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balance4-day work weekFlexible work hoursWork from home optionReferences
Shalom Larimer - Customer Service Manager at DialAmerica
[number]
Aurore Folefack - Manager at Starbucks
[number]
Timeline
Call Center Agent
DialAmerica
03.2023 - 01.2024
Coffee Barista
Starbucks
01.2022 - 03.2023
Retail Associate
Victoria's Secret
10.2020 - 11.2021
Bells High School
High School Diploma from Art
Similar Profiles
Robin LeighRobin Leigh
Coach at DialAmericaCoach at DialAmerica
Anissa StrongAnissa Strong
Customer Service Representative at DialAmericaCustomer Service Representative at DialAmerica
Kelsey BrooksKelsey Brooks
Customer Service Representative at DialAmericaCustomer Service Representative at DialAmerica
Tavarus RiversTavarus Rivers
Walmart Associate at WalmartWalmart Associate at Walmart
Thomas HigginsThomas Higgins
Intern at Trident Literacy AssociationIntern at Trident Literacy Association