Theresa Singletary
Youngsville,LA
Summary
Driven professional with a proven track record in customer relationship building and outbound sales, notably at Trensolar. Excelled in reducing call handling times and enhancing customer loyalty through effective communication and quick thinking. Skilled in Salesforce and teamwork, consistently achieving continuous improvement in customer acquisition strategies. Professional call center specialist prepared to excel in high-volume environments. Leveraged effective communication and problem-resolution techniques to meet and exceed customer expectations. Valued team member known for flexibility and reliability, contributing to consistent team performance.
Overview
6
6
years of professional experience
Work History
Outbound Call Center Agent
Trensolar
Abita Springs, LA
03.2024 - Current
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
Inbound Call Center Representative
ADT Solar
Covington, LA
06.2021 - 11.2023
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Certified Nursing Assistant
SnapNurse
08.2020 - 11.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Skillgigs
10.2018 - 05.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Education
High School Diploma -
Franklinton Highschool
Franklinton, LA05.2016
Skills
- Goal-Oriented
- Outbound Sales
- Continuous Improvement
- Call Monitoring
- Salesforce
- Customer acquisition strategies
- Customer Relationship Building
- Objection handling
- Cold-calling
- Call Scheduling
- Teamwork and Collaboration
- Customer Service
- Quick Thinking
- Inbound and outbound calls
- Microsoft Office
- Outbound and inbound calls
- Outbound Calling
- Self Motivation
- Customer Inquiry and Response
- Time management abilities
- Inbound Calls
- Stress Management
- Script Reading
Languages
English
Full Professional
Timeline
Outbound Call Center Agent
Trensolar
03.2024 - Current
Inbound Call Center Representative
ADT Solar
06.2021 - 11.2023
Certified Nursing Assistant
SnapNurse
08.2020 - 11.2020
Certified Nursing Assistant
Skillgigs
10.2018 - 05.2020
High School Diploma -
Franklinton Highschool