Summary
Overview
Work History
Education
Skills
License
Languages
Timeline
Generic

Emily Montero Acosta

Dallas,TX

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

4
4
years of professional experience

Work History

Branch Manager

Leos Auto Insurance
06.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

QC Technician

Sagent
01.2023 - 06.2023
  • Maintained a safe work environment by adhering to established safety protocols, reporting potential hazards, and participating in safety trainings.
  • Assisted in achieving company objectives by providing accurate and timely data analysis for continuous improvement efforts.
  • Contributed to customer satisfaction by promptly addressing quality-related issues, resolving complaints, and providing technical support as needed.
  • Enhanced production efficiency through meticulous monitoring of manufacturing processes and equipment calibration.

CSR, Sales

La Familia Auto Insurance
12.2020 - 01.2023
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.

Education

High School Diploma -

W.H Adamson High School
309 E 9th St, Dallas, TX 75203.
06.2018

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Goals and performance
  • Banking
  • Documentation
  • Cash Handling
  • Attention to Detail
  • Excellent work ethic

License

Limited Lines

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Branch Manager

Leos Auto Insurance
06.2023 - Current

QC Technician

Sagent
01.2023 - 06.2023

CSR, Sales

La Familia Auto Insurance
12.2020 - 01.2023

High School Diploma -

W.H Adamson High School

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Emily Montero Acosta