Emily Montero Acosta
Dallas,TX
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
4
4
years of professional experience
Work History
Branch Manager
Leos Auto Insurance
06.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
QC Technician
Sagent
01.2023 - 06.2023
- Maintained a safe work environment by adhering to established safety protocols, reporting potential hazards, and participating in safety trainings.
- Assisted in achieving company objectives by providing accurate and timely data analysis for continuous improvement efforts.
- Contributed to customer satisfaction by promptly addressing quality-related issues, resolving complaints, and providing technical support as needed.
- Enhanced production efficiency through meticulous monitoring of manufacturing processes and equipment calibration.
CSR, Sales
La Familia Auto Insurance
12.2020 - 01.2023
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Education
High School Diploma -
W.H Adamson High School
309 E 9th St, Dallas, TX 75203.06.2018
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Goals and performance
- Banking
- Documentation
- Cash Handling
- Attention to Detail
- Excellent work ethic
License
Limited Lines
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Branch Manager
Leos Auto Insurance
06.2023 - Current
QC Technician
Sagent
01.2023 - 06.2023
CSR, Sales
La Familia Auto Insurance
12.2020 - 01.2023
High School Diploma -
W.H Adamson High School
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