Emily Muncie
Las Vegas,NV
Summary
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host/Cashier
Leticia’s Cocina & Cantina
Las Vegas , Nevada
01.2025 - Current
- Working as a host and cashier at a Mexican restaurant is a multifaceted role that keeps you on your toes. As a host, you greet customers with a warm welcome, manage reservations, and ensure guests are seated promptly. You're the first impression of the restaurant, so friendliness and efficiency are key. Switching to the cashier role, you handle transactions, process payments, and sometimes take phone orders. This requires attention to detail and good math skills. Balancing both roles means you need to be organized and able to multitask, ensuring a smooth and enjoyable experience for the customers from the moment they enter to when they leave.
Cashier Team Lead /Sales Floor Associate
Bath & Body Works
Las Vegas , Nevada
08.2024 - 01.2025
- Working at Bath & Body Works is a dynamic and engaging experience. You get to interact with customers, helping them find the perfect products and providing personalized recommendations. The environment is fast-paced, especially during sales and holiday seasons, but it's also fun and rewarding. You learn a lot about different fragrances, skincare products, and home scents, which can be really interesting. The team atmosphere is supportive, with coworkers often helping each other out to ensure the store runs smoothly. Overall, it's a great place to develop customer service skills and product knowledge in a friendly and vibrant setting.
Host/Expo
IHOP
Las Vegas , Nevada
03.2023 - 07.2024
- Being a host and expo at IHOP involves a mix of customer service and behind-the-scenes work to ensure a smooth dining experience. As a host, you greet customers, manage the seating chart, and ensure guests are seated promptly and comfortably. You need to be friendly, organized, and able to handle busy periods with a smile. As an expo (expeditor), your role is to act as a bridge between the kitchen and the dining area. You ensure that orders are accurate, plated correctly, and delivered to the right tables efficiently. Attention to detail and good communication skills are crucial here, as you need to coordinate with both kitchen staff and servers to maintain a high standard of service. Overall, these roles require multitasking, a positive attitude, and a focus on customer satisfaction to keep everything running smoothly at IHOP.
Education
High School Diploma -
Shadow Ridge High School
Las Vegas , Nevada05-2024
Associate Degree in Criminal Justice - Criminal Justice
Southern New Hampshire University
Hooksett, NHSkills
- Task prioritization
- Up-selling techniques
- Reservations
- Sales strategies
- Verbal and written communication
- Event planning
- Health standards
- Customer service
- Adaptable to change
- Customer engagement
- Workflow optimization
- Multitasking proficiency
- Effective time management
- Professional appearance
- Team collaboration
- Friendly
- Goes Above & beyond
Certification
- Food Handler Card
Timeline
Host/Cashier
Leticia’s Cocina & Cantina
01.2025 - Current
Cashier Team Lead /Sales Floor Associate
Bath & Body Works
08.2024 - 01.2025
Host/Expo
IHOP
03.2023 - 07.2024
High School Diploma -
Shadow Ridge High School
Associate Degree in Criminal Justice - Criminal Justice
Southern New Hampshire University