Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
Generic

Giulio Laureano

Chicago,IL

Summary

Adept at elevating customer experiences, I leveraged my passion for customer satisfaction and organizational skills to enhance service quality and efficiency in every job that I do. As previously experienced, I trained and supervised staff and performance improvements.

My reliable multitasking and customer engagement abilities have consistently contributed to positive outcomes in fast-paced environments and the growth of our business. Aside from that, having worked at a family owned business (Gosh D’Sandwich House) contributed in my development of skills that one really only acquires as an employer rather than an employee, being able to pay attention to minimal detail as well as having exceptional engagement and knowledge on customer service and satisfaction.

Overview

3
3
years of professional experience

Work History

Host/Cashier

Gosh D’Sandwich House
06.2022 - 07.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Restaurant Manager

Gosh D’Sandwich House
09.2023 - 08.2024
  • Managed daily controls to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Attentively, selected, trained, and supervised staff.
  • Encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service and left satisfied.
  • Tracked and collected data from daily sales transactions and invoices for accurate and updated financial reporting.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

Shift Leader

Crumbl Cookies
09.2024 - 10.2024
  • At the time, I was in training for the Shift Leader position, learning how to work in all areas such as mixing, balling, ovens, front, inventory, etc., as well as following close and observing the management and customer service areas, engaging with customers when needed
  • Managed store closing and opening procedures to ensure safety and security
  • Maintained clean and secure operating environment, esuring safety and well being of employees on shift
  • Assisted customers with inquiries, orders and complaints in a timely manner

Team Member

Clutch City Design
10.2024 - Current
  • Handled high-pressure situations in a timely manner, managing multiple tasks simultaneously while maintaining a calm demeanor and organized area.
  • Main position is handling a heat press machine, ensuring precision and perfection, delivering products that surpass the customer’s expectations.
  • Paying attention to detail in every area.
  • Knowledge of every area of work, from handling orders to ensuring all products are in condition to restocking and delivering our merchandise.

Education

Bautista
Encarnacion, PY
11.2021

Skills

    Customer engagement

    Passion for customer satisfaction

    Organization and prioritization

    Adaptable

    Performance improvement

    Customer service

    Reliable and responsible

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary

Availability

My availability to start on a position at the moment is from the beginning of July as I’m in the process of moving from another state.

Timeline

Team Member

Clutch City Design
10.2024 - Current

Shift Leader

Crumbl Cookies
09.2024 - 10.2024

Restaurant Manager

Gosh D’Sandwich House
09.2023 - 08.2024

Host/Cashier

Gosh D’Sandwich House
06.2022 - 07.2023

Bautista

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