Emily Mundinger
Orlando
Summary
Detail-oriented professional with expertise in risk assessment and regulatory compliance. Experienced in thorough document review and effective technical writing. Committed to maintaining accuracy and supporting regulation efforts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flood Insurance Officer
City National Bank
Los Angeles
08.2021 - Current
- Completed insurance reviews to verify compliance with FDPA regulations, mitigating risks.
- Reviewed policy documents for accuracy and completeness, ensuring client understanding and satisfaction.
- Maintain client records using internal database systems.
- Provided training and support to new staff on insurance procedures and systems.
- Conducted regular audits of insurance files to confirm adherence to FDPA and RESPA regulations, enhancing operational integrity.
Flood Officer II
Wright National Flood Insurance Company
St. Petersburg
04.2017 - 08.2021
- Resolved customer inquiries regarding coverage options and policy details, improving client understanding and satisfaction.
- Coordinated communication between clients and underwriting teams for efficient service.
- Processed flood insurance applications, ensuring adherence to company policies and timely processing.
- Evaluated policy changes and updated client accounts in the management system.
- Collaborated with cross-functional teams to streamline workflows, enhancing overall service delivery.
Education
Bachelor of Arts - Communications
University of South Florida
Tampa, FL05-2016
Skills
- Risk assessment
- Regulatory compliance
- Document review
- Technical writing
- Attention to detail
- Effective communication
Certification
- FDPA Education Certification
Affiliations
- American Bankers Association FDPA and RESPA Continuing Education Course
Timeline
Flood Insurance Officer
City National Bank
08.2021 - Current
Flood Officer II
Wright National Flood Insurance Company
04.2017 - 08.2021
Bachelor of Arts - Communications
University of South Florida