Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Musser

Cookeville,TN

Summary

With seven years experience in customer service and an Associate's Degree in Accounting, I am looking for a career that will put to use my people skills and attention to detail. I am driven by my passion for learning new skills and growing professionally and personally.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tier 2 Packaging Operator

Identity Group
Cookeville, TN
11.2023 - Current
  • Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
  • Handled multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
  • Demonstrated flexibility and adaptability in the face of changing production demands, seamlessly transitioning between tasks as needed to support overall efficiency.
  • Perform packaging tasks alongside team to demonstrate proper methods according to labor plan
  • and assigned tasks.
  • Train employees on proper packaging techniques and standard operating procedures.
  • Inspect products before packaging to prevent shipping defective and damaged goods to customers.
  • Achieve production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Operate tape machines, scales and label printers to package items correctly.
  • Label, record, and inspect packaging and prepare for shipment.
  • Safety Committee member- April 2024-present

As a member of the safety committee, I do regular safety audits in various departments of the company, as well as participate in monthly meetings to resolve potential safety issues and make suggestions to ensure employee safety. Being certified in CPR, first aid, and AED equips me to administer life-saving physical aid if needed.

Assembler

Identity Group
Cookeville, TN
11.2021 - 11.2023
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Reduced assembly errors by following detailed instructions and blueprints for each project.
  • Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
  • Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
  • Achieved significant reduction in assembly errors by implementing rigorous quality control checks.
  • Improved product quality with meticulous attention to detail during assembly.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Completed tasks on time to meet quality and safety standards.
  • Trained new assembly personnel on proper use of equipment.

Automotive Technician

Walmart
Algood, TN
10.2020 - 10.2021
  • Greeted customers and gathered accurate vehicle information
  • Provided quality service in a safe and timely manner
  • Communicated with customers regarding service options, condition and potential issues of vehicle
  • Processed payments for service

Department Manager

Walmart
Algood, TN
04.2018 - 10.2020
  • Delegated responsibilities to team members.
  • Displayed leadership through training of employees.
  • Managed inventory to ensure customer availability.
  • Performed price changes and built displays to provide convenient and visually appealing merchandise for customers.
  • Communicated with vendors regarding relevant products.
  • Served customers by understanding and providing consumer needs in a clean and orderly environment.

CAP Team 1 Associate

Walmart
Algood, TN
05.2016 - 04.2018
  • Scanned bins in backroom to determine customer needs.
  • Stocked shelves to ensure availability of products.
  • Updated inventory counts for accuracy.
  • Provided customer service by answering questions and making suggestions to suit their needs.
  • Partnered with Department Manager to learn processes of daily management of department.

Education

Associate of Applied Science - Accounting

Volstate Community College
Gallatin, TN
05-2025

Business Systems Technology-Customer Service

Tennessee College of Applied Technology
Crossville, TN
08-2012

Skills

  • Money handling
  • Customer Service
  • Organizational skills
  • Team collaboration
  • Adaptability and flexibility
  • Effective communication
  • Safety protocols
  • Time management abilities
  • Deadline-oriented
  • Multi-line phone system
  • Tenkey Calculator

Certification

  • Forklift certified, September 2024
  • Heartsaver certified, April 2024
  • Software Application Specialist, August 2012

Timeline

Tier 2 Packaging Operator

Identity Group
11.2023 - Current

Assembler

Identity Group
11.2021 - 11.2023

Automotive Technician

Walmart
10.2020 - 10.2021

Department Manager

Walmart
04.2018 - 10.2020

CAP Team 1 Associate

Walmart
05.2016 - 04.2018

Associate of Applied Science - Accounting

Volstate Community College

Business Systems Technology-Customer Service

Tennessee College of Applied Technology
Emily Musser