Malaya Harries
Paris,KY
Summary
Dynamic professional with extensive call center experience at Maximus Call Center, excelling in customer relations and complaint handling. Proven ability to enhance team performance and maintain high customer satisfaction. Skilled in decision-making and problem resolution, consistently delivering tailored support and solutions in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Medicare CSR Tier 2
Maximus Call Center
Remote East
2018 - Current
- Assist customers in understanding Medicare during the application process.
- Maintain updated knowledge of Medicare policies and procedures for effective support.
- Deliver clear explanations of coverage options tailored to individual customer needs
- Easily navigate Medicare systems to provide accurate information.
- Motivated individual
- Passion for providing quality service.
Store Manager
Factory Connection
Winchester, KY
2014 - 2017
- Led daily store operations, ensuring adherence to company policies and procedures.
- Managed staff scheduling and training programs to enhance team performance.
- Implemented inventory management processes, reducing stock discrepancies.
- Oversaw visual merchandising standards, enhancing store presentation and appeal.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Education
GED -
Bourbon County
Paris, KYSkills
Call center experience
Continuous improvement
Maintain customer satisfaction
Complaint handling
Teamwork
Active listening
Adaptability and flexibility
Money handling
Teamwork skills
Decision-making
Problem resolution
Customer relations
Motivated
Timeline
Medicare CSR Tier 2
Maximus Call Center
2018 - Current
Store Manager
Factory Connection
2014 - 2017
GED -
Bourbon County