Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Christopher Worley

Lake Forest,CA

Summary

Proven leader in customer service and security management, excelling in analytical problem solving and interpersonal communication. Accustomed to providing enhanced customer satisfaction and streamlined order and returns processes when needed. Very well versed in ensuring guest safety and positive experiences. Proficient in CRM software and adept at improving business processes and team collaboration.

Overview

6
6
years of professional experience

Work History

CSR: Tier 2 Lead

Tillys
10.2019 - 10.2024
  • Order Management: Process order cancellations, refunds, and price adjustments accurately and promptly
  • Returns Handling: Create returns and shipping labels and manage package claim disputes
  • Quality Control: Report and investigate damaged, incorrect, or poor-quality items, ensuring timely resolution
  • Complaint Resolution: Address and resolve BBB complaints and social media inquiries with professionalism and empathy
  • Escalation Management: Handle escalated issues and customer complaints, implementing effective damage control strategies and the implementation of various solutions. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Customer Experience: Provide a positive and engaging customer service experience, with a focus on customer satisfaction and retention. Developed strong relationships with customers by addressing their needs efficiently and professionally.
  • Training: Training of all incoming associates to promote a collaborative and efficient workplace and ensure productivity in all departments.
  • Market Insights: Gather and analyze information on product sales and marketing potential, collaborating with media influencers to enhance brand presence
  • Social Media Management: Handling of all censoring and filtering of comments on all promotional posts and content management.
  • Communicating all knowledge of company policy and customer regulations to ensure a smooth experience for Tillys consumers.
  • Oversight of daily performance of computer systems.

Security Officer

Courtesy Patrols
08.2018 - 09.2019
  • Conflict Resolution: Successfully adapted to diffuse demanding situations, ensuring positive outcomes for customers and team members. Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guest Safety & Experience: Ensured a safe and enjoyable environment for all guests, prioritizing their comfort and satisfaction. Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Dependable Attendance: Maintained regular and consistent attendance, demonstrating reliability and commitment to the role
  • Site Management: Managed large areas with a friendly demeanor, fostering a welcoming atmosphere and encouraging positive interactions. Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Maintained accurate logs of all security related activities.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.

Education

Associate of Arts And Sciences - Cinema/TV/Radio

SADDLEBACK COMMUNITY COLLEGE
MISSION VIejo, CA
06.2025

High School Diploma -

Trabuco Hills High School
Mission Viejo, CA
06-2017

Skills

  • Analytical problem solving
  • Skilled in operating POS systems
  • Strong interpersonal skills
  • Effective stress and crisis management skills
  • Creative problem solving
  • Organizational time skills and effective scheduling ability
  • Dynamic team player
  • CRM/Yardi software
  • Microsoft outlook
  • Business processes and procedures
  • Sales and marketing aptitude
  • Market trends
  • File management
  • Customer service expertise
  • Call center experience
  • Professional phone and email etiquette

Affiliations

  • Motorcycling and mechanics
  • Collaborative relations/projects
  • Cinema/Cinematography
  • Travel and world culture
  • Environmental exploration

References

References available upon request.

Timeline

CSR: Tier 2 Lead

Tillys
10.2019 - 10.2024

Security Officer

Courtesy Patrols
08.2018 - 09.2019

Associate of Arts And Sciences - Cinema/TV/Radio

SADDLEBACK COMMUNITY COLLEGE

High School Diploma -

Trabuco Hills High School

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Christopher Worley