Yaneth Farfan
Brandon,FL
Summary
Dynamic bilingual professional with over 6 years of experience at Maximus, excelling in client services and Medicaid eligibility. Proven ability to resolve complex issues proactively while maintaining confidentiality. Proficient in MMIS and skilled in communication, fostering strong relationships to enhance customer satisfaction and drive results.
Overview
10
10
years of professional experience
Work History
Bilingual CSR Tier 2 (Remote)
Maximus
Riverview, FL
10.2023 - Current
- Responded promptly to inquiries while maintaining confidentiality and privacy.
- Documented interactions systematically, coordinating translation services as needed.
- Assisted bilingual customers with Medicaid eligibility issues, ensuring clear communication.
- Collaborated with diverse teams for swift resolution of customer issues.
- Proactively resolved escalated customer calls before supervisor involvement.
Eligibility Specialist (Remote)
Maximus
Indianpolis, IN
01.2023 - 09.2023
- Determined client eligibility for healthcare and public assistance programs.
- Ensured compliance with eligibility guidelines through accurate data entry.
- Maintained extensive knowledge of program regulations, policies, and procedures.
- Documented customer interactions meticulously to support service quality.
- Provided administrative support by redirecting clients to appropriate resources.
Customer Service Representative
One Key Insurance
Riverview, FL
08.2020 - 12.2022
- Guided customers on product offerings, billing, and payments to ensure clarity.
- Maintained excellent rapport while managing high call volumes effectively.
- Implemented customer feedback to improve overall experiences.
- Provided assistance with benefits applications and addressed related inquiries.
- Efficiently resolved complaints, ensuring high levels of customer satisfaction.
Bilingual Marketplace Specialist
Seguros Medicos Al Instante
08.2015 - 05.2020
- Handled calls with professionalism and compassion, enhancing customer experience.
- Promoted products and services, resulting in consistent sales growth.
- Streamlined processes based on customer feedback to improve efficiency.
- Assisted customers in selecting products according to specific needs and preferences.
- Maintained adherence to company protocols for managing confidential data.
Education
Associate of Science - Billing And Coding
Florida Technical College
Orlando, FL12-2023
Associate of Applied Science -
Bergen County Community College
Paramus, NJ12.2020
GED -
Passaic High School
Passaic, New Jersey12-2009
Skills
- Proficient in Microsoft word, Excel Word, Power Point OneNote MMIS (Medicaid Management Information System)
- Ability to work independently, multi-task, and work from initiative
- 6 years of Excellent Client Services
- Excellent analytical and problem solving skills
- Excellent oral and written communication skills
- Fluent in Spanish
- Strong management skills
- Competitive and accountable team player
Languages
Bilingual - English (Native) and Spanish-Fluent (speaking, reading, writing)
Timeline
Bilingual CSR Tier 2 (Remote)
Maximus
10.2023 - Current
Eligibility Specialist (Remote)
Maximus
01.2023 - 09.2023
Customer Service Representative
One Key Insurance
08.2020 - 12.2022
Bilingual Marketplace Specialist
Seguros Medicos Al Instante
08.2015 - 05.2020
Associate of Science - Billing And Coding
Florida Technical College
Associate of Applied Science -
Bergen County Community College
GED -
Passaic High School
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