Jennifer Baird
Rolesville,NC
Summary
My objective is to be effective and efficient in completing daily tasks, meeting and exceeding my employment expectations and duties. My goal is to always be resourceful in my position while increasing my knowledge to be an asset to my employer.
Overview
12
12
years of professional experience
Work History
Processing Assistant III
Franklin County Home Health
Louisburg, NC
12.2025 - Current
- Responsible for maintaining, filing, scanning, and retrieving confidential files, reports, and records.
- Manage document processing workflows to enhance operational efficiency.
- Streamlined data entry procedures, reducing errors and improving accuracy.
- Facilitate smooth communications between physician offices or facilities about programs and services provided by the Home Health Department.
- Preform documentation verifications to include reviewing, scanning, and checking documents for accuracy, completeness, and compliance with department processes and guidelines.
- Screen referrals for location and medical services needed. Verify insurance utilizing agency resourced websites.
Income Maintenance Caseworker II
Department of Social Services
Warrenton, NC
05.2025 - 12.2025
- Ensured accurate client eligibility by conducting thorough interviews and assessments.
- Verified client data through effective use of the NC FAST system.
- Assessed income and resources to determine eligibility for social service programs.
- Conducted program reviews to ensure compliance and continued client support.
- Collaborated with team members to enhance eligibility determination processes and efficiency.
- Educated clients about program requirements to improve resource access.
Patient Scheduling Coordinator I
ECU Health North Hospital
Roanoke Rapids, NC
05.2023 - 05.2025
- Facilitated efficient patient flow by managing check-in and check-out processes effectively.
- Coordinated scheduling for outpatient services in the Oncology/Hematology Department to ensure timely care.
- Conducted thorough registration and insurance verification, improving patient data accuracy and reliability.
- Directed patients to appropriate treatment areas, enhancing overall patient experience and satisfaction.
- Screened referrals and scheduled evaluations for physicians based on individual patient needs and diagnoses.
- Organized lab and chemotherapy appointments, ensuring alignment with treatment plans and schedules.
- Indexed incoming faxes using the OnBase Fax system to maintain updated patient records and documentation.
- Collaborated with healthcare providers to streamline communication and patient care processes.
Scheduling Specialist
Southern Virginia Regional Home Health
Emporia, VA
03.2022 - 03.2023
- Achieved schedule accuracy by maintaining real-time updates for nursing and therapy visits.
- Managed daily and weekly patient visit schedules for multiple healthcare professionals efficiently.
- Processed intake referrals and updated case information in the Homecare Homebase program system.
- Ensured compliance with insurance coordination by communicating effectively with agency employees.
- Verified client information through various communication methods, including phone, fax, and email.
- Facilitated timely assistance for patients by coordinating communication with hospitals and physician offices.
- Conducted regular audits of patient data to ensure accuracy and compliance with agency standards.
Secretary II
Greensville/Emporia Department of Social Services
Emporia, VA
03.2018 - 03.2022
- Assisted in processing LETS transactions for personnel changes for the Human Resources Department as well as provided direct support for the RMS Hiring processes and agency policy development.
- Analyzed and assisted with creating and maintaining a variety of resources and guides providing informational material for agency functions and data pertinent to the function of office management.
- Developed a check in/check out system functionality to traffic agency intake flow and departmental needs for clients and resources available to the public specific to each program offered by the Department.
- Maintained front desk procedures as a Lead Worker to the two Office Associate employees providing supervision and training guidance in business processes for agency functions and aiding by reviewing processes to improve workflow efficiency and support for any problems providing problem resolutions.
- Researched, verified and evaluated customer data and analyzed agency systems to help develop and provide customers with necessary resources available by determining the needs of individuals and directing them to the appropriate departmental staff.
- Agency NVRA representative, FOIA representative, and maintained many of the agency functions from vehicle and building maintenance, scheduled meetings, and state regulated posters throughout the agency.
- Researched, prepared, documented and transcribed Board Meeting minutes to include information from monthly meetings to disperse to members of the Board, Supervisors and community.
- Created and organized personnel files for new and existing employees and ensured that new hire employees were equipped with updated guidelines presented upon employment with the agency for policies and procedures with new policy packets and created handbooks to review related agency policies and rules.
- I logged timesheets for auditing purposes and monitored leave balances to ensure proper usage per policy. Organized and maintained records to meet Records of Retention policies to submit to the Library of Virginia. Responsible for setting up drug screening appointments for new employees and processing background check paperwork and was an agency Notary. Primary point of contact for building maintenance and researched vendors and requested estimates and set-up needed equipment repairs.
- I assisted in creating vendor contracts and setting up services based on agency needs and functionality. The primary point of contact, researched, evaluated and maintained agency office supply needs staying within budget guidelines and assisted with computer and phone issue needs as requested by personnel.
- Provided basic IT resolution and assisted with submission of ticket resolutions as needed.
- Responsible for EBT card set up and issuances and provided direct client contact customer service for fraud overpayments, issuing receipts for repayments made by clients paying by cash or money orders.
- Managed and maintained work schedule coverages and even maintained a LTC caseload for 6 months simultaneously managing Secretarial duties during the position transition.
- The primary point of contact for the Salvation Army is supported by the agency and provided support for FEMA meetings.
Benefit Programs Specialist III
Greenville/Emporia Department of Social Services
Emporia, VA
04.2014 - 03.2018
- Maintained independent caseload reviewing and processing cases for customers who received specialized LTC Medicaid and SNAP benefits to aid and assess eligibility for Community Based Care or Long-term Care working with medical caregivers and facility providers.
- Processed Medicaid/SNAP applications, reviews, and changes. I conducted customer interviews to determine eligibility based on several criteria including but not limited to income, resources, household size and expenses assessing individual circumstances according to policy regulations and procedures regulated by the state.
- Evaluated financials and calculated resources and income to determine patient pay financial responsibilities.
Education
Some College (No Degree) - Visual Communications
Sinclair Community College
Dayton, OHSkills
- I am proficient in: Microsoft Word, Office, Excel, Power Point, Adobe Photoshop, and Internet/Web/Email Applications
- I have experience using the following programs, WellSky, EPIC, OnBase, Homecare Homebase, AdaptRo, SPIDER, ADAPT, SVES, MMIS, AG Trak, VACMS, DMIS Scanning, EPPIC, RMS/HR, LETS, and NCFast I have completed many hours of online and classroom courses in-house or at various training sites for the SNAP and Medicaid programs, as well as the LETS and RMS/HR programs
- Knowledge and understanding of the NEOGOV system
- Engaged in the hiring process, to include scheduling and interviewing candidates
Timeline
Processing Assistant III
Franklin County Home Health
12.2025 - Current
Income Maintenance Caseworker II
Department of Social Services
05.2025 - 12.2025
Patient Scheduling Coordinator I
ECU Health North Hospital
05.2023 - 05.2025
Scheduling Specialist
Southern Virginia Regional Home Health
03.2022 - 03.2023
Secretary II
Greensville/Emporia Department of Social Services
03.2018 - 03.2022
Benefit Programs Specialist III
Greenville/Emporia Department of Social Services
04.2014 - 03.2018
Some College (No Degree) - Visual Communications
Sinclair Community College