i enjoy
- Hiking
- I participate in a variety of outdoor recreational activities
- Enjoy hobbies that combine physical activity with outdoor exploration
- Horseback Riding
- Volunteering
- Kayaking
David Flack
Winchester,KY
Summary
Detail-oriented professional with strong customer service and data entry skills. Experienced in call center environments, adept at managing high-stress situations while delivering exceptional support.
Overview
13
13
years of professional experience
Work History
CSR Tier 1 Claims Medicare
Pearl Interactive Network
08.2022 - 07.2023
- Facilitated collaboration among team members to optimize service delivery processes.
- Mastered new software tools, resulting in improved efficiency in addressing customer inquiries.
- Leveraged comprehensive product knowledge to provide effective responses to customer questions.
- Demonstrated effective management of high-stress scenarios, upholding professionalism and successfully addressing disputes or conflicts.
Cook
Smokin' Howards Bar &grill
05.2015 - 07.2022
- Managed kitchen operations, ensuring timely meal preparation and adherence to health standards.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Executed effective multitasking strategies to manage multiple orders concurrently while ensuring high standards of quality and presentation.
- Implemented rigorous cleaning and organization protocols in work areas to guarantee safety and quality in food preparation.
Line Cook
Bobby J's Old Fashioned Hamburgers
02.2012 - 03.2015
- Prepared and cooked menu items according to established recipes and quality standards
- Collaborated with team members to streamline food preparation processes
- Maintained inventory levels, assisting in ordering supplies as needed
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented all dishes to match established restaurant standards.
Trim Carpeter
Labor Ready Staffing
01.2011 - 02.2015
- Constructed and installed custom cabinetry to enhance residential and commercial spaces.
- Utilized precision tools including miter saws and nail guns for efficient carpentry work.
- Enhanced client satisfaction with expertly installed door casings, window frames, mantels, staircases, railings, and paneling.
- Safely utilized equipment and tools at all times, which resulted in zero accidents over course of 4 years.
Education
High School Diploma -
Tom C. Clark H.S
San Antonio, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
Interests
Timeline
CSR Tier 1 Claims Medicare
Pearl Interactive Network
08.2022 - 07.2023
Cook
Smokin' Howards Bar &grill
05.2015 - 07.2022
Line Cook
Bobby J's Old Fashioned Hamburgers
02.2012 - 03.2015
Trim Carpeter
Labor Ready Staffing
01.2011 - 02.2015
High School Diploma -
Tom C. Clark H.S