Fabiola Tello
Scottsdale,AZ
Summary
Pursuing a career as a customer service, from over ten years of related experience Dependable customer service with 10 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
16
16
years of professional experience
Work History
Medicare Bilingual Tier 1
Maximus
Phoenix, AZ
09.2023 - Current
- customer service representative for Medicare insurance, helping beneficiaries with questions regarding Medicare coverage, Extra help, Advantage plans.
Customer Service Representative Tier1 Marketplace
General Dynamics/ Maximus
Phoenix, AZ
10.2018 - Current
- Marketplace insurance, helping consumers to apply for medical insurance, submitting escalations, solving problems.
Customer Service Representative Tier2 Marketplace
General Dynamics/ Maximus
Phoenix, AZ
04.2022 - 05.2023
- Solving issues with enrollment, especial enrollment, escalations, Tax forms 1095A.
- Answered incoming calls and emails, providing frontline customer support or assistance with Health Medical Insurance.
Customer Service Representative
Conifer health solutions
Phoenix, AZ
07.2016 - 12.2016
- Phoenix choice healthcare, medical insurance information, claims, payments.
Customer Service Representative
General Dynamics
Phoenix, AZ
08.2015 - 02.2016
- Medicare insurance information, helping caller to register for medical insurance for Medicare and to also help members with any questions about their Medicare insurance and some billing questions.
Patient Representative
Sunset Community Health Center
Somerton, Arizona
09.2014 - 01.2015
- Making appointments by phone or walk-ins, taking payments, verifying insurance information, customer service, registering new and existing patients, phones, fax.
Program Aide
Western Arizona Council of Governments
Yuma, Arizona
08.2010 - 09.2012
- Data entry, office work, works with 3 counties, Yuma La Paz and Mohave
- Working with Aimes program for the 'DES'.
Patient Access
Yuma Regional Medical Center
Yuma, Arizona
04.2008 - 10.2008
- Registering patients to the ER.
Education
Customer Service -
Western Arizona College
Computer information system -
Dover Business College
Skills
- Microsoft Office
- Follow-Up Skills
- Research Abilities
- Customer Service
- Customer Needs Assessment
- Problem-Solving
- Customer Communication and Empathy
- Active Listening
- Friendly and Patient
- Organizational Skills
- Microsoft Windows and Office
Languages
- Spanish
- English
Timeline
Medicare Bilingual Tier 1
Maximus
09.2023 - Current
Customer Service Representative Tier2 Marketplace
General Dynamics/ Maximus
04.2022 - 05.2023
Customer Service Representative Tier1 Marketplace
General Dynamics/ Maximus
10.2018 - Current
Customer Service Representative
Conifer health solutions
07.2016 - 12.2016
Customer Service Representative
General Dynamics
08.2015 - 02.2016
Patient Representative
Sunset Community Health Center
09.2014 - 01.2015
Program Aide
Western Arizona Council of Governments
08.2010 - 09.2012
Patient Access
Yuma Regional Medical Center
04.2008 - 10.2008
Customer Service -
Western Arizona College
Computer information system -
Dover Business College
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