Carla Ann Varner
New Augusta,Mississippi
Summary
Empathetic Medicare Customer Service Representative known for exceptional productivity and efficiency in task completion. Specialize in navigating complex healthcare systems, effective communication with diverse populations, and resolving customer inquiries with speed and accuracy. Excel in active listening, problem-solving, and patience, ensuring positive outcomes in customer interactions.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Medicare CSR Tier II ISG
Maximus Federal
Hattiesburg, Mississippi
09.2021 - Current
- Answered incoming calls from Medicare beneficiaries, clarifying benefit details to enhance understanding.
- Assisted clients with Medicare inquiries and provided accurate information.
- Responded promptly to customer inquiries about coverage options, claims status, and other related topics.
- Resolved customer issues through effective communication and problem-solving, ensuring satisfaction with outcomes.
- Managed high call volumes while delivering consistent, quality service to all clients.
- Maintained up-to-date knowledge of Medicare policies and regulations.
- Processed enrollments for new Medicare members according to established procedures and guidelines.
- Documented customer interactions in the CRM system for future reference.
Education
Associate of Applied Science - Paralegal Studies
JCJC
Ellisville, MS 08.2018 - 05.2019
Skills
- Problem solving
- Effective communication
- Call center operations
- Issue resolution
- Medicare policy compliance
- High-volume customer interactions
- Attention to detail
- Medical terminology familiarity
- Performance evaluations
- Adherence to high customer service standards
- Policy enforcement
- Research
- Quality assurance
Timeline
Medicare CSR Tier II ISG
Maximus Federal
09.2021 - Current
Associate of Applied Science - Paralegal Studies
JCJC
08.2018 - 05.2019