LeVisa Bell
Pikesville
Summary
Experienced healthcare professional with over 20 years in healthcare insurance, medical billing, claims processing, and patient care. Skilled in managing high-volume inquiries while maintaining compliance with healthcare regulations. Committed to enhancing patient satisfaction and operational efficiency through meticulous attention to detail and innovative solutions.
Overview
26
26
years of professional experience
Work History
CSR Tier 2 Billing and Claim Specialist
Kaiser Permanente
07.2023 - Current
- Resolve billing inquiries with accuracy, boosting member satisfaction and loyalty
- Process payments efficiently, addressing discrepancies for timely resolutions
- Investigate claim disputes, ensuring correct reimbursements and enhancing patient trust
Customer Service Representative Tier 1
Apex Systems w/ Kaiser Permanente
10.2022 - 07.2023
- Addressed customer queries on insurance coverage and claims, enhancing satisfaction and retention
- Efficiently processed transactions and updated accounts, ensuring accurate and timely service
- Resolved service issues, contributing to improved member experience and operational efficiency
Patient Care Technician
Anne Arundel Medical Center
01.2019 - 03.2020
- Monitored vital signs and assisted in patient care, enhancing team efficiency and patient outcomes
- Conducted diagnostic tests, improving diagnostic accuracy in a fast-paced medical setting
- Collaborated with clinical teams to support comprehensive patient care and lab test accuracy
Intake Coordinator
Hospice of the Chesapeake
02.2016 - 01.2019
- Managed patient referrals, ensuring timely admissions and policy compliance
- Conducted assessments, maintained accurate EHR documentation
- Facilitated care transitions through effective provider communication
GNA/ Unit Clerk/Assistant Hairstylist
St. Mary's Nursing Center
04.2013 - 07.2015
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
- Scheduled transportation services for patients doctors appointments
- Maintain patients charts with admissions, discharges or decease documentation.
- Maintain patients hairstyle appointments by assisting while the head stylist was out.
GNA
Chesapeake Shores Nursing Home
06.2012 - 08.2013
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
- Provided Care for Short-term and Long-term patients.
- Recognized early warning signs of potential health issues among residents and promptly alerted nursing staff for further assessment or intervention as necessary.
Certified Nursing Assistant
Trevecca Health & Rehab
12.2010 - 06.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Traveling Certified Nursing Assistant
NurseFinders Medical Staffing of East Tennessee
01.2006 - 09.2009
- Collaborated with co-workers to develop efficient care routines that maximized productivity while maintaining a high standard of care in each facility visited during travels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
PRN Traveling Certified Nursing Assistant
Around The Clock Healthcare
03.2005 - 12.2006
- Collaborated with co-workers to develop efficient care routines that maximized productivity while maintaining a high standard of care in each facility such as Hospitals and Homes visits during travels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Nursing Assistant
NHC Health Care Chattanooga
07.2001 - 03.2004
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Insurance Mail Clerk
UNUM Provident
06.1999 - 05.2000
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Labeled packages with clear, correct information to reduce mailing errors.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Processed and organized incoming mail for distribution to appropriate departments.
Education
Certified Professional Coder (CPC) -
UMA
Tampa, FL10.2020
Certified Nursing Assistant (CNA) -
NHC @Standifer Place
Chattanooga, TN07-2001
CNA/ GNA
Maryland Board of Nursing
Baltimore, MD05-2012
Skills
- Medical Billing (Expert)
- Claims Processing
- Insurance Verification
- HIPAA Compliance
- Patient Intake
- EHR
- EMR
- Revenue Cycle
- MS Office
- Epic
- Cerner
- Meditech
- Salesforce
- Zendesk
- ICD-10
- CPT
- HCPCS
- Customer service
- Complaint handling
- Call center experience
- CRM software
Timeline
CSR Tier 2 Billing and Claim Specialist
Kaiser Permanente
07.2023 - Current
Customer Service Representative Tier 1
Apex Systems w/ Kaiser Permanente
10.2022 - 07.2023
Patient Care Technician
Anne Arundel Medical Center
01.2019 - 03.2020
Intake Coordinator
Hospice of the Chesapeake
02.2016 - 01.2019
GNA/ Unit Clerk/Assistant Hairstylist
St. Mary's Nursing Center
04.2013 - 07.2015
GNA
Chesapeake Shores Nursing Home
06.2012 - 08.2013
Certified Nursing Assistant
Trevecca Health & Rehab
12.2010 - 06.2012
Traveling Certified Nursing Assistant
NurseFinders Medical Staffing of East Tennessee
01.2006 - 09.2009
PRN Traveling Certified Nursing Assistant
Around The Clock Healthcare
03.2005 - 12.2006
Certified Nursing Assistant
NHC Health Care Chattanooga
07.2001 - 03.2004
Insurance Mail Clerk
UNUM Provident
06.1999 - 05.2000
Certified Professional Coder (CPC) -
UMA
Certified Nursing Assistant (CNA) -
NHC @Standifer Place
CNA/ GNA
Maryland Board of Nursing
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