Open To Work
Janet Burenheide
Emporia
Work Preference
Summary
Dynamic Billing Specialist at Fusion Connect with expertise in resolving discrepancies and enhancing customer satisfaction. Proven ability to analyze data for process improvements and maintain accurate financial records. Strong communicator and collaborator, adept at fostering teamwork and optimizing collections, resulting in improved cash flow and client relationships.
Overview
17
17
years of professional experience
Work History
Billing Specialist Tier 2
Fusion Connect
04.2014 - 11.2025
- Processed billing inquiries and resolved discrepancies to enhance customer satisfaction.
- Analyzed billing data to identify trends, resulting in process improvements and cost savings.
- Collaborated with cross-functional teams to address complex billing issues effectively.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone with focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Utilized various software programs to process customer payments.
- Reviewed accounts identified for refunds to check for accuracy.
Private In-Home Caregiver
State of Kansas
03.2009 - 04.2014
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication administration and monitored health conditions for timely interventions.
- Developed personalized care plans based on individual client needs and preferences.
- Implemented strategies to enhance quality of life through engaging activities and companionship.
- Evaluated client environments to ensure accessibility and minimize risks of injury.
- Advocated for clients' needs within healthcare systems, fostering collaborative relationships with providers.
- Conducted regular assessments of the client''s condition, reporting any changes or concerns promptly to appropriate parties.
- Coordinated transportation services for medical appointments or recreational outings, expanding access to necessary resources and social opportunities.
- Assisted clients with mobility challenges, enabling them to maintain independence and participate in daily activities.
- Maintained detailed records of all services provided, ensuring accurate tracking of progress towards established goals.
- Served as an advocate for the client when communicating with family members or healthcare providers regarding their needs or concerns.
- Handled emergency situations calmly and efficiently, applying first aid measures when necessary and contacting appropriate medical professionals.
- Promoted healthy lifestyle choices by preparing nutritious meals according to specific dietary requirements or preferences.
- Developed strong bonds with clients through compassionate caregiving and attentive listening to their needs.
- Implemented creative solutions to overcome obstacles faced by clients due to physical limitations or cognitive decline.
- Established routines that promoted stability and consistency for clients with cognitive impairments or memory loss.
- Collaborated with healthcare professionals to develop individualized care plans for each client, resulting in optimal health outcomes.
- Enhanced client satisfaction by completing tasks efficiently, maintaining a clean home environment, and promoting safety.
- Enabled a higher level of self-sufficiency among clients by teaching adaptive strategies tailored to individual needs.
- Provided emotional support to clients during difficult periods, fostering resilience and mental wellbeing.
- Contributed to a positive, supportive home environment by respecting clients'' personal boundaries and cultural backgrounds.
- Delivered top-quality personal hygiene assistance, maintaining dignity and respect for each client''s privacy.
Education
No Degree - Elementary Education
Emporia State University
Emporia, KSSkills
- Billing inquiries resolution
- Data analysis
- Cross-functional collaboration
- Discrepancy resolution
- Variance identification
- Teamwork promotion
- Collections coordination
- Reconciliation processes
- Client communication
- Payment processing
- Invoice monitoring
- Refund accuracy checks
- Customer service excellence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Billing Specialist Tier 2
Fusion Connect
04.2014 - 11.2025
Private In-Home Caregiver
State of Kansas
03.2009 - 04.2014
No Degree - Elementary Education
Emporia State University