Eliza(Beth) Rich
Louisville,KY
Summary
Personable Strategic Account Manager with proven track record of building customer relationships and successfully closing sales with over 25 years experience. Committed to delivering exceptional customer service and exceeding sales goals. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Overview
12
12
years of professional experience
Work History
Strategic Account Manager
Fusion Connect
07.2022 - Current
- Manage a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Build credibility and trust to influence client's buying decisions.
- Identify new business opportunities with existing clients, leading to increased revenue growth
- Coordinate resources from various departments to ensure seamless support for clients'' initiatives.
- Coordinate sales support resources such as technical experts or product specialists when needed to ensure client satisfaction during pre-or post-sales engagements.
- Implement targeted marketing campaigns to drive awareness and adoption of new products among key accounts.
- Lead contract negotiations, securing favorable terms for both parties while maintaining strong relationships.
Enterprise Account Manager
Intrado, Inc
02.2012 - 07.2022
- Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
- Facilitated regular meetings with clients to review progress, address concerns, and discuss future opportunities.
- Worked with service and project management departments to provide total support to clients.
- Reduced churn rates significantly by proactively addressing potential issues before they escalated into major problems for the clients.
- Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service.
- Successfully negotiated multi-year contracts, resulting in long-term business commitments and increased profitability.
- Built strong relationships with industry partners, increasing brand visibility and generating valuable referrals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Skills
- Competitive Analysis
- Pipeline Management
- Revenue Generation
- Channel Partner Management
- Sales Funnel Optimization
- Client Relationship Building
Proffiencies
CRM Experience in Salesforce. Experienced support and sales of Network Services including SDWAN. UCaaS Experience with Cisco Hosted Voice Services and MS Teams Operator Connect and Direct Routing. CCaaS Experience with company Proprietary Solutions and limited experience with *Talkdesk.
*Talkdesk is registered trademark.
Additional Work History
Verizon Business 2006 -2011, MCI Communications, Inc., 2006 -2003, WorldCom, Inc., 1995 - 2003, LDDS Communications 1995 - 1988
Timeline
Strategic Account Manager
Fusion Connect
07.2022 - Current
Enterprise Account Manager
Intrado, Inc
02.2012 - 07.2022
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