Daniel Monroe
Provo,UT
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
My goal is to grow a business wherever I go. A job is not just a job, but a lifestyle. I'm passionate about supporting revenue growth and business development. B2B or internal success.
Overview
13
13
years of professional experience
Work History
Strategic Account Manager
Solo LLC
01.2021 - 06.2024
- A Strategic Account Manager (SAM) is the customer's primary interface, advocate, and trusted advisor
- The SAM's responsibility is to drive the adoption, expansion, Contract Renewal, and complete integration of products, services, and partnerships
- The SAM's role is to build relationships, understand the customer's KPIs, ROIs, and needs, present quarterly business reviews (QBRs), and build and grow their business that would benefit the partnership between companies.
- Managed a portfolio of 25 key accounts ensuring high levels of client satisfaction and retention.
- Served as the primary point of contact for all account-related matters, building trust with key decision makers.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
Project Manager
Solo LLC
05.2019 - 01.2021
- Work closely with the Development team in creating and assigning tasks
- Worked with internal and external personal to gather scope of work to build out the project
- Managed 3 projects at once with positive releases.
Manager
Total Communications Inc
01.2016 - 05.2019
- Manage a team from 4-8 at a given moment to produce, prepare, and ship product to multiple venders and individual customers
- Contact buyers, manage inventory and fix computer discrepancies
- Provide disciplinary counsel when needed and teach basic and advanced knowledge to employees to ensure business growth.
Corporal, communications
United States Marine Corps
06.2011 - 05.2019
- Non-commissioned officer for small unit leadership.
- Self-motivated, with a strong sense of personal responsibility.
- Effectively worked in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations
Education
Business
Utah Valley University
Orem, UTSkills
- Clear Communication
- Executive-level partnership building
- Technical Software understanding
- Advanced motivational and negotiation skills
- Data analysis
- Military Experience (8 years)
- Organizational Skills
- Administrative Experience
- Management (5 years)
- SAAS and B2B (5 years)
- Customer service (5 years)
- CRM software proficiency
- Customer relationship management
- Sales strategy development
- Competitive Analysis
- Pipeline Management
- Territory Management
Accomplishments
- Maintained a Book of Review worth about 5.2 million
- Resolved major concerns that could have resulted in major revenue loss
- Netted nearly 2 million worth of revenue growth
- Prevented major churn with top clients
- Managed the Southern West Coast region (Southern CA, WA, OR, UT)
- Supported key companies such as ADT, Palmetto, and Powur
- Working within the app had given me the ability to provide crucial updates helping the company grow by a 10% profit margin and continuing to grow today.
Military Service
Marine Corps Reserve, United States, Corporal, 06/01/11, 05/01/19
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: Authorized to work in the US for any employer
- Title: Strategic Account Manager
Timeline
Strategic Account Manager
Solo LLC
01.2021 - 06.2024
Project Manager
Solo LLC
05.2019 - 01.2021
Manager
Total Communications Inc
01.2016 - 05.2019
Corporal, communications
United States Marine Corps
06.2011 - 05.2019
Business
Utah Valley University
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