Eric Oberkirch

• Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
• Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
• Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
• Collaborated cross-functionally to address client needs promptly and efficiently.
• Expanded the company''s presence within existing accounts through effective networking and relationship-building efforts.
• Negotiated contract renewals, securing long-term commitments from major clients.

• Outlined work plans, assessed resources and determined timelines for projects.
• Worked with end users, technical professionals, administrators and testers to review requirements, conduct tests and implement solutions.
• Updated project plans based on changing objectives, specifications.
• Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
• Documented conversations with customers to track requests, problems and solutions.
• Upheld strict quality control policies and procedures during customer interactions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
• Recommended improvements to products and services to mitigate complaints.

Discussed and Recommended service options with customers and explained the costs involved.

Reviewed all aspects of the job upon completion alleviate equipment failure and prevent callbacks.

Demonstrated to customers the proper methods for operating the equipment after it had been installed.

Trained and supported new hires so they better understood the process flow and safety procedures.

Provided exemplary customer service on each field visit according to Cablevision guidelines.

Properly completed work Reports for each field visit.

Directed onsite training for business users to maximize productivity.