Saul Saenz
Brownsville,TX
Summary
Hardworking and reliable Data Entry or Call service representative with strong ability in MS Windows and software. Offering precision and speed. Highly organized, proactive and punctual with team-oriented mentality.
Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
14
14
years of professional experience
Work History
Healthcare Customer Service Representative- Tier 2
UnitedHealth Group
11.2022 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Dispatcher/Data Entry Clerk
Saenz Enterprise Inc
06.2013 - 10.2024
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Processed customer and account source documents by reviewing data for deficiencies.
- Maintained database by entering new and updated customer and account information.
- Stored hard copies of data in organized files to optimize retrieval.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Customer Service Call Center Representative
Teleperformance Brownsville
01.2011 - 02.2013
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
No Degree - Information Technology
Kaplan College
Brownsville, TX06-2011
High School Diploma -
Rivera High School
05.2008
Skills
- Meticulous Attention to Detail
- Verifying Data Accuracy
- Collecting Information
- Filing and Data Archiving
- Error Identification
- Microsoft Office Suite
- Data Compilation
- Written and Verbal Communication
- Service-Oriented
- Data Entry
- QuickBooks Expert
- Medical billing
- Medical terminology
- Call center experience
- Claims processing
- Conflict resolution
- Insurance billing
- Bilingual proficiency
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Healthcare Customer Service Representative- Tier 2
UnitedHealth Group
11.2022 - Current
Dispatcher/Data Entry Clerk
Saenz Enterprise Inc
06.2013 - 10.2024
Customer Service Call Center Representative
Teleperformance Brownsville
01.2011 - 02.2013
No Degree - Information Technology
Kaplan College
High School Diploma -
Rivera High School
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