BARBARA GUSTAFSON
Fond Du Lac
Summary
Billing Customer Service Representative with a proven track record at Charter Spectrum, excelling in transaction management and effective problem resolution. Recognized for enhancing customer satisfaction through meticulous attention to detail and strong organizational abilities, while adeptly managing high-volume inquiries and streamlining communication across teams.
Professional billing specialist with strong expertise in customer service and financial transactions. Known for effective problem-solving, clear communication, and adaptable nature in dynamic environments. Skilled in managing accounts, resolving billing inquiries, and ensuring customer satisfaction. Strong team player focused on delivering reliable results and supporting colleagues in achieving collective goals.
Experienced with handling billing inquiries and customer service operations. Utilizes strong communication skills to resolve issues promptly and enhance customer experiences. Knowledge of billing processes and systems, ensuring accurate and efficient service delivery.
Overview
22
22
years of professional experience
Work History
Billing Customer Service Representative 2
Charter Spectrum
04.2020 - 10.2025
- Assisted customers with billing inquiries and account discrepancies
- Processed payments and managed customer accounts efficiently
- Utilized billing software to update account information accurately
- Educated customers on billing procedures and payment options
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Contributed to a positive work environment by actively engaging in team-building activities and maintaining open lines of communication with colleagues and supervisors.
Lead Scheduling Specialist
Florida Orthopedic Institute
10.2003 - 11.2018
- Coordinated appointment schedules across multiple departments to optimize resource utilization.
- Streamlined communication between clients and service teams, enhancing overall customer satisfaction.
- Managed electronic scheduling systems to ensure timely updates and accurate records.
- Trained junior staff on best practices for appointment management and customer interaction.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Provided exceptional customer service by addressing client inquiries regarding appointments and services offered.
- Prioritized urgent appointments, ensuring timely access to care for clients with critical needs.
- Managed high-volume call periods effectively, maintaining professional demeanor while addressing client needs promptly.
- Assisted in training new staff on company-specific scheduling software and procedures, enhancing team capabilities.
Education
High School Diploma -
Mt Miguel High School
Spring Valley, CASkills
- Transaction management
- Cross-functional teamwork
- Service excellence
- Effective problem resolution
- Prioritization and scheduling
- Meticulous attention to detail
- Proficient in computer applications
- Identifying customer requirements
- Strong organizational abilities
- Adaptability to changeProfessional phone communication
- Experienced with Microsoft Office applications
- Knowledgeable in medical terminology
Timeline
Billing Customer Service Representative 2
Charter Spectrum
04.2020 - 10.2025
Lead Scheduling Specialist
Florida Orthopedic Institute
10.2003 - 11.2018
High School Diploma -
Mt Miguel High School