Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Wojahn

Fond Du Lac,Lac, WI

Summary

Motivated Team Member with Target with 5 years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Proficient at detaining shoplifters and employees with minimal altercations. Familiar with collaborating with local law enforcement agencies to provide evidence of theft or criminal activity and assist with investigations at a retail businesses. Talented Asset Protection Associate highly effective at completing facility patrols, checking belongings and maintaining visible presence in store. Well-coordinated and highly trained professional with knowledge of defensive tactics and excellent conflict management skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

TARGET TEAM MEMBER

Target
Fond Du Lac, WI
04.2016 - Current
  • A typical day includes greeting customers, stocking shelves, organizing displays, taking inventory, and assisting in sales.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

Assets Protection Team Leader

Target
Kohler, WI
03.2022 - 01.2024
  • Provided feedback, coaching and guidance to team members on their performance in protecting assets.
  • Analyzed data from various sources such as POS transactions, CCTV footage and inventory counts to identify potential areas of risk or fraud.
  • Developed strategies for reducing shrinkage through effective use of technology-based solutions such as RFID tags.
  • Conducted audits of stores' physical security measures including access control systems, surveillance camera placement and alarm systems.
  • Ensured compliance with applicable laws, regulations and company policies regarding asset protection.
  • Investigated internal theft cases, processed paperwork associated with the investigation, conducted interviews and wrote detailed incident reports.
  • Collaborated with local law enforcement agencies during investigations involving external theft incidents.
  • Coordinated activities related to apprehending shoplifters, conducting investigations and filing criminal charges.

Education

Bachelor of Science - Criminal Justice

Marian University
Fond Du Lac, WI

Skills

  • Verbal and Written Communication
  • Physical Detention of Suspects
  • Basic Computer Skills
  • Organizational Skills
  • Time-Management Skills
  • Crisis Management
  • Surveillance Systems
  • Security Management
  • Team Training
  • Report Writing Skills
  • CCTV Tracking

Certification

  • CPR certified

Timeline

Assets Protection Team Leader

Target
03.2022 - 01.2024

TARGET TEAM MEMBER

Target
04.2016 - Current

Bachelor of Science - Criminal Justice

Marian University
  • CPR certified
Hailey Wojahn