HAILEE DOUCET
Lafayette
Summary
Scheduling Coordinator with 5 years of experience in coordinating surgeries and managing patient appointments across multiple medical facilities. Proficient in medical terminology, billing, and EMR systems, ensuring seamless communication and efficient operations. Known for enhancing patient engagement and reducing no-shows through streamlined confirmation processes and effective collaboration with insurance providers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator/ Ophthalmology Technician
Azar Eye Clinic
06.2023 - Current
- Coordinate surgeries for six doctors, ensuring efficient patient management.
- Verify insurance, enhancing billing precision an
- Confirm appointments, collect payments, and facilitate referrals.
- Collaborate under pressure, ensuring team
- success and patient satisfaction.
- Streamlined patient confirmation processes, reducing appointment no-shows and ensuring timely communication for better patient engagement.
- Coordinated with various insurance providers, ensuring accurate verification and seamless referrals, fostering trust and reliability among patients.
- Work up patients for all six doctors.
- Executed macula scans to monitor retinal abnormalities.
Certified Medical Assistant/Receptionist
Lily pad pediatrics
07.2022 - 06.2023
- Managed patient check-ins/outs, ensuring smooth office flow.
- Verified insurance and confirmed appointments efficiently.
- Handled medical records, referrals, and triage calls with precision.
- Prepared patient charts, enhancing data accuracy.
- Improved patient experience through effective communication.
Medical Scheduler Receptionist/Assistant
Healthy Solutions
04.2020 - 05.2021
- I was a scheduler, medical assistant float and scheduling surgeries.Coordinated patient appointments and surgical schedules, enhancing operational efficiency and reducing patient wait times significantly.
- Assisted medical staff with patient inquiries, fostering a welcoming environment while ensuring clear communication and support.
Education
High School Diploma -
Church Point High School
Church Point, LA05.2020
Skills
- Medical Terminology (Expert)
- Insurance Verification (Experienced)
- Medical Receptionist (Experienced)
- Microsoft Office
- EMR Systems
- Medical Coding (Experienced)
- Medical Records (Expert)
- Medical Scheduling (Expert)
- Vital Signs
- Medical Billing (Expert)
- Customer Service (Expert)
- ICD-10
- HIPAA
- Patient Care
- Computer Skills
- Triage
- Organizational Skills
Certification
- CPR Training
- CPR Certification
Timeline
Scheduling Coordinator/ Ophthalmology Technician
Azar Eye Clinic
06.2023 - Current
Certified Medical Assistant/Receptionist
Lily pad pediatrics
07.2022 - 06.2023
Medical Scheduler Receptionist/Assistant
Healthy Solutions
04.2020 - 05.2021
High School Diploma -
Church Point High School
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