Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
COURSES
Timeline
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Dylan Carter

Dylan Carter

Paramount,CA

Summary

Dynamic Administrative and Certified Medical Assistant with four years of experience dedicated to enhancing clinic operations and elevating patient care. Expertise in phlebotomy, EKG, and EMR management, complemented by strong attention to detail and exceptional problem-solving abilities. Committed to optimizing clinic efficiency through a solid understanding of medical terminology and a passion for delivering outstanding healthcare services. Eager to embrace new challenges and contribute to team success while driving organizational objectives forward with enthusiasm and dedication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative MA

Concierge Health LA
11.2023 - 09.2025
  • Lead and train staff in venipuncture and EKG, ensuring high proficiency and patient safety.
  • Manage EMR systems and software, enhancing clinic efficiency and data accuracy.
  • Supervise clinic operations, enforce policies, and streamline procedures for improved workflow.
  • Coordinate client and inter-clinic relations, optimizing service delivery and satisfaction.
  • Oversee supply orders and financial reporting, maintaining budget compliance and resource availability.
  • Streamline clinical operations through EMR management, procedure standardization, and interdepartmental coordination while maintaining rigorous quality standards.
  • Implement comprehensive medical testing protocols including venipuncture, EKG, and cognitive assessments while ensuring precise documentation.
  • Orchestrate supply chain management, financial reporting, and authorization processes while maintaining operational efficiency.
  • Foster strong relationships between clinics and clients through effective communication and proactive problem-solving strategies.
  • Drive operational excellence through policy enforcement, staff training, and implementation of innovative healthcare procedures.

Dermatology Medical Assistant

Dermatology Institute Of Southern California
04.2023 - 11.2023
  • Coordinate patient schedules, boosting clinic efficiency and satisfaction.
  • Refine appointment processes, reducing wait times and enhancing service.
  • Work with medical staff to ensure seamless operations and high-quality care.
  • Developed and maintained electronic health records system, enabling accurate patient tracking and improved documentation quality for dermatological treatments.
  • Conducted comprehensive insurance verification processes, minimizing claim rejections and accelerating reimbursement timelines.
  • Coordinated with pharmaceutical representatives to manage inventory levels and ensure continuous supply of essential dermatological medications.
  • Designed patient education materials and follow-up protocols, enhancing treatment compliance and overall care outcomes.
  • Monitored and analyzed patient feedback metrics to identify service improvement opportunities and implement targeted solutions.
  • Streamlined dermatological clinic workflow through integrated EHR management and advanced scheduling protocols, resulting in optimized patient throughput.

Concierge Medical Assistant - Mobile

FlowHEALTH - Disney, Fox, Paramount, WB & SONY Contract
09.2021 - 02.2023
  • Coordinate patient care with major studios, ensuring seamless service delivery.
  • Facilitated over 200 talent appointments, maintaining HIPAA compliance.
  • Managed medical supplies, ensuring 100% readiness for mobile clinics.
  • Addressed patient concerns swiftly, enhancing satisfaction and trust.
  • Traveled internationally for assignments, providing consistent care.
  • Coordinated comprehensive mobile medical services for entertainment industry talent, ensuring HIPAA compliance and delivering personalized care across major studios.
  • Streamlined medical scheduling system for 200+ talent appointments across major studios, ensuring strict HIPAA compliance and optimal service delivery.
  • Implemented mobile clinic inventory management protocol, reducing supply shortages and maintaining full operational readiness.
  • Developed patient communication framework that enhanced satisfaction rates through prompt issue resolution and personalized care delivery.
  • Created cross-border medical service protocols, enabling consistent healthcare delivery during international production assignments.
  • Optimized mobile medical operations through data-driven scheduling and resource allocation, maximizing service efficiency across studio networks.

Clinical Research Assistant/CMA

Beverly Hills Cancer Center
07.2021 - 10.2021
  • Assisted in clinical trials, ensuring protocol compliance and supporting patient data documentation.
  • Collaborated with a team to recruit and enroll participants, improving trial efficiency.
  • Managed patient schedules and electronic records, enhancing operational workflow.
  • Coordinated insurance processes, ensuring timely reimbursement and financial accuracy.
  • Conducted clinical trials for cancer patients, managing data collection, patient recruitment, and protocol compliance while collaborating with lead investigators.
  • Executed venipuncture procedures and managed electronic medical records, ensuring accurate documentation and efficient patient data management.
  • Partnered with multidisciplinary teams to implement research protocols, analyze treatment responses, and contribute to oncology research findings.
  • Coordinated patient scheduling, insurance processes, and examination room preparation while maintaining high standards of customer service.
  • Streamlined administrative processes and billing procedures, ensuring timely reimbursements and enhanced operational efficiency.

Education

Associate Degree in Nursing -

West Coast University
North Hollywood, CA
03.2025

Medical Assistant - Diploma -

UEI College
Los Angeles, CA

High School Diploma -

LAUSD
Los Angeles
01.2014

Skills

  • Venipuncture (Expert)
  • Organization and time management
  • Critical thinking
  • Excellent communication
  • First Aid/CPR
  • Attention to detail
  • Team management
  • EKG (Expert)
  • Phlebotomy (Expert)
  • Injections (Expert)
  • Medical Terminology (Expert)
  • Patient Care (Expert)
  • EMR (Expert)
  • Microsoft Office (Expert)
  • Adobe Acrobat (Expert)
  • Excel (Expert)
  • Customer Service (Expert)
  • Critical Thinking
  • Office Administrator (Expert)
  • Flexible and adaptable
  • Basic & statistical math
  • PPE compliance

Accomplishments

    Ralph Bunche Scholarship Program (Aug 2025)

    Inducted recently in-to Phi Theta Kappa, Beta Pi Theta chapter (Sept 10, 2025)

    Honor Roll @ LACC - NO missed classes

Certification

Certified Administrative Clinical Medical Assistant


First Aid/CPR certified


BLS (Re-cert 09/2025 good til 09/2027)

Languages

English
Native or Bilingual

COURSES

  • COVID-19 BIO SAFETY PRECAUTIONS - FlowHEALTH
  • FOUNDATIONS OF HIGHER EDUCATION - West Coast University Jan 2025 - Mar 2025
  • HIPPA COMPLIANCE - FlowHEALTH & Concierge Health LA
  • LABORATORY ERGONOMICS - Beverly Hills Cancer Center
  • ORAL COMMUNICATION/PUBLIC SPEAKING - West Coast University Jan 2025 - Mar 2025
  • OSHA BLOODBORNE PATHOGENS - FlowHEALTH
  • OSHA HAZARD COMMUNICATION AND CHEMICAL HYGIENE - Beverly Hills Cancer Center
  • PACKAGING AND SHIPPING INFECTIOUS MATERIALS - Beverly Hills Cancer Center
  • WRITTEN COMMUNICATION 101 - West Coast University Jan 2025 - Mar 2025

Timeline

Administrative MA

Concierge Health LA
11.2023 - 09.2025

Dermatology Medical Assistant

Dermatology Institute Of Southern California
04.2023 - 11.2023

Concierge Medical Assistant - Mobile

FlowHEALTH - Disney, Fox, Paramount, WB & SONY Contract
09.2021 - 02.2023

Clinical Research Assistant/CMA

Beverly Hills Cancer Center
07.2021 - 10.2021

Associate Degree in Nursing -

West Coast University

Medical Assistant - Diploma -

UEI College

High School Diploma -

LAUSD

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