Emily Myers
Canton,TX
Summary
Highly skilled Underwriter with broad experience in assessing risk, analyzing financial documents and making informed decisions within the insurance industry. Demonstrate strong analytical skills, sound judgement and attention to detail. Known for ability to improve procedures and policies, resulting in increased efficiency and accuracy. Showcase significant contribution to previous employers through cost reduction and improved risk assessment strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Underwriting Services Support Supervisor
State Farm Mutual Automobile Insurance Company
Richardson, TX
09.2024 - Current
- Supervised daily operations for customer service support team.
- Facilitated prompt resolution of customer inquiries and complaints.
- Assessed service metrics to ensure adherence to quality criteria.
- Implemented training sessions to enhance employee knowledge and skills.
- Collaborated with management on process improvements for service delivery.
- Identified opportunities for process optimization, helping streamline operations within the department.
- Monitored customer service levels to identify areas for improvement and develop plans to increase efficiency.
Personal Lines Underwriter
State Farm Mutual Automobile Insurance Company
Richardson, TX
10.2019 - 09.2024
- Reviewed and updated policy files to ensure compliance with regulations.
- Communicated with clients regarding coverage decisions and underwriting criteria.
- Conducted risk assessments to determine appropriate premium pricing strategies.
- Mentored junior underwriters on best practices and industry standards.
- Utilized underwriting software to streamline application processing workflows.
- Analyzed credit reports, motor vehicle records, loss history, and other pertinent information to assess customer's eligibility for coverage.
- Provided agents with expertise in risk assessments and underwriting policies.
Commercial Line Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
Richardson, TX
01.2014 - 10.2019
- Processed insurance applications using proprietary software systems.
- Collaborated with underwriters to clarify information and resolve discrepancies.
- Assisted in the review of risk assessment data for policy approvals.
- Communicated effectively with clients regarding policy details and requirements.
- Supported the training of new staff on underwriting procedures and systems.
- Reviewed and processed applications, documentation, and other pertinent information to ensure accuracy.
- Performed detailed analysis of customer accounts in order to identify potential risks or discrepancies in coverage.
Commercial Account Manager
Heartland Securities
Forney, TX
06.2017 - 01.2018
- Analyzed client needs to develop tailored solutions and service offerings.
- Monitored market trends and competitor activities to inform strategic decisions.
- Conducted regular account reviews to assess performance and identify improvement areas.
- Developed proposals and presentations for prospective clients to secure new business opportunities.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Consulted with customers to identify their needs and develop customized solutions.
Education
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
Chandler, AZ05-2018
Skills
- Customer service
- Underwriting software
- Policy compliance
- Problem solving
- Effective communication
- Employee training
- Data analysis
- Conflict resolution
- Project management
Certification
- Chartered Property Casualty Underwriter - In Progress
References
References available upon request.
Timeline
Underwriting Services Support Supervisor
State Farm Mutual Automobile Insurance Company
09.2024 - Current
Personal Lines Underwriter
State Farm Mutual Automobile Insurance Company
10.2019 - 09.2024
Commercial Account Manager
Heartland Securities
06.2017 - 01.2018
Commercial Line Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
01.2014 - 10.2019
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
Similar Profiles
Katherine KoehlKatherine Koehl
Claims Specialist at State Farm Mutual Automobile Insurance CompanyClaims Specialist at State Farm Mutual Automobile Insurance Company
Charlie BurnsedCharlie Burnsed
Legal Secretary at State Farm Mutual Automobile Insurance CompanyLegal Secretary at State Farm Mutual Automobile Insurance Company
Channel CallandsChannel Callands
Senior Customer Service Representative at State Farm Mutual Automobile Insurance CompanySenior Customer Service Representative at State Farm Mutual Automobile Insurance Company
Rebecca GrayRebecca Gray
Claims Specialist at State Farm Mutual Automobile Insurance CompanyClaims Specialist at State Farm Mutual Automobile Insurance Company
Dennis KaneDennis Kane
Store Manager at Dollar GeneralStore Manager at Dollar General