Dearl Lyons
Fairburn,GA
Summary
Dynamic individual with hands-on experience in leadership and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Underwriting Support Services Supervisor
State Farm
Dunwoody, GA
09.2024 - Current
- Lead and support a team of 14-18 Underwriter Service Assistants, ensuring timely, accurate completion of underwriting support functions.
- Conducted monthly team meetings, weekly huddles, and monthly one-on-one coaching sessions to drive performance, accountability, and professional development.
- Developed and led monthly engagement activities that focused strengthening team morale and promoting collaborative retention strategies.
- Implemented structured coaching sessions and performance evaluations to promote continuous improvement for individuals and teams.
- Guided teams in escalation matters and offered specialized knowledge to promote consistent quality and strict adherence to underwriting standards.
- Stayed current with industry trends and emerging technologies pertinent to the role, enabling proactive adaptation of support strategies to better serve clients.
- Mentored junior staff, fostering a collaborative environment and enhancing team productivity.
Underwriter
State Farm
Dunwoody, GA
07.2021 - 09.2021
- Assess risk for personal auto insurance policies and provide underwriting support to agent teams to ensure accurate pricing and coverage decisions.
- Evaluated insurance applications to assess risk and determine coverage terms for over 50 call per day.
- Collaborated with agents to gather necessary documentation for underwriting decisions.
- Communicate effectively within a high-volume personal lines contact center, delivering clear and professional guidance to agents and customers.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Evaluated customer risk and determined insurance eligibility by reviewing applications, existing policies, statistical data, reports, and customer information.
General Claims Specialist
Progressive Insurance
Duluth, GA
01.2020 - 07.2021
- Investigated and resolved auto insurance claims in compliance with company guidelines while delivering high-quality customer service.
- Reviewed claims, documentation, and evidence to determine accurate liability decisions, maintaining a 93% accuracy rate.
- Communicated professionally with attorneys, medical providers, body shops, and policyholders to resolve claims efficiently.
- Managed multiple claims simultaneously in a fast-paced environment, demonstrating strong organizational and multitasking skills.
- Provided clear, empathetic communication to customers throughout the claims process.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently.
Assistant Branch Manager
Enterprise Rent-A-Car
Peachtree City, GA
06.2017 - 12.2019
- Delivered exceptional customer service while consistently exceeding performance metrics.
- Developed leadership and management skills through team supervision, scheduling, decision-making, and operational support.
- Trained new hires in sales and customer service techniques, contributing to a 10% improvement in employee retention.
- Managed business marketing relationships with over 50 clients and established 15 new outside vendor accounts.
- Improved area market metrics by 20%, including personal sales performance and branch-level results.
- Led daily operations to ensure exceptional customer service and branch efficiency.
Education
Bachelor of Science - Biology
Fort Valley State University
Fort Valley, GA12-2014
Skills
Risk Management Analysis
Policy Evaluation
Insurance Coverage Analysis
Audit Compliance
Coaching and mentoring
Workload Management
Staff training and development
Work planning and prioritization
Mentorship
Timeline
Underwriting Support Services Supervisor
State Farm
09.2024 - Current
Underwriter
State Farm
07.2021 - 09.2021
General Claims Specialist
Progressive Insurance
01.2020 - 07.2021
Assistant Branch Manager
Enterprise Rent-A-Car
06.2017 - 12.2019
Bachelor of Science - Biology
Fort Valley State University