Emily Navarro
Yonkers,NY
Summary
Experienced Spa Manager with strong leadership skills and proven ability to build, train, and motivate high performing teams. Skilled in managing daily operations, optimizing staff performance, maximizing sales, and maintaining the highest standards of customer service. Devoted to giving every customer a positive and memorable experience!
Overview
4
4
years of professional experience
Work History
Spa Manager
Oasis Day Spa
04.2022 - Current
- Managed the daily operations of the spa, including scheduling staff members, inventory control for products and supplies and maintaining a clean and organized environment.
- Worked many events/festivals to promote the company, spa services and attract new clients.
- Supervised front desk to ensure accurate appointment bookings.
- Scheduled appointments and coordinated service availability for clients
- Documents client records and information
- Greeted spa guests warmly to create positive first impression of establishment.
- Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
- Coached employees on upselling techniques, resulting in higher sales.
- Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services
- Implemented sales strategies and promotions, consistency achieving high retail and service sales.
Seasonal Worker
Stew Leonard's
11.2021 - 01.2022
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging them according to size and color.
- Maintained cleanliness and organization of work areas and displays.
- Contributed to a positive work environment by maintaining a professional demeanor and optimistic attitude throughout the busy holiday season
Education
Some College -
Westchester Community College
Valhalla, NYSkills
- Staff management
- Spa operations management
- Appointment scheduling
- Schedule coordination
- Spa advertising
- Staff training and supervision
- Teamwork and collaboration
- Multitasking
- Decision-making
- Telephone etiquette
- Promote products
- Inventory Control
- Problem Solving Abilities
Timeline
Spa Manager
Oasis Day Spa
04.2022 - Current
Seasonal Worker
Stew Leonard's
11.2021 - 01.2022
Some College -
Westchester Community College