Emily Neer
Spring,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ICQA Problem Solver/ISS/Stow Associate
Amazon
North Randall , OH
09.2021 - Current
- Identified quality problems and recommended solutions.
- Analyzed issues and recommended corrective actions to improve final results.
- Performed visual inspections of finished products.
- Conducted tests on product samples and recorded results.
- Received and inspected raw materials.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Trained employees in proper equipment use and product testing procedures.
- Investigated or reported questionable test results.
- Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
- Used handheld scanner to sort products onto appropriate shelves daily.
- Picked customer orders to sort, pack and prepare orders for shipment.
- Continuously pulled items weighing up to [Number] pounds off carts and placed on correct shelves.
- Checked orders for accuracy and completeness by matching shipping label with invoice number.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Learning Ambassador
Amazon
North Randall , OH
09.2021 - Current
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
- Assisted faculty and students with using computer software and hardware.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Conducted regular maintenance on computers and performed frequent software backups.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Computer Lab Assistant
Owens Community College
Findlay, Ohio
2014.03 - 2023.02
- Monitored systems in operation and quickly troubleshot errors.
- Supported all computer lab operations.
- Configured hardware, devices, and software to set up work stations for employees.
- Handled lab equipment, cleaned keyboards, monitors and disk drives.
- Provided instruction to all lab users on proper use of all equipment.
Direct Support Professional
ECI
Tiffin, OH
03.2017 - 09.2020
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in learning and developing new skills.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Accompanied or transported clients to appointments, errands and social activities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Transported clients to doctor's appointments and errands.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Followed care plan and directions to administer medications.
- Used approved crisis intervention techniques in emergency situations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Tracked and reported clients' progress based on observations and conversations.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
Education
Associate of Arts - Associate of Arts
Lorain County Community College
Elyria, OH05.2022
High School Diploma -
Graham High School
Saint Paris, OH05.2005
Business Administration Certificate 2 years - Business Administration
Ohio Hi-Point Adult And Continuing Education
Bellefontaine, OH05.2005
Some College (No Degree) -
Owens Community College
Findlay, OHSkills
- Inspections and audits
- Staff mentoring
- Laboratory computer systems
- Safety procedures
- Product inspections
- Decision-making
- Organizational skills
- Good work ethic
- Training & development
- Friendly, positive attitude
- Office equipment proficiency
- Technologically savvy
- Employee coaching
- Microsoft Office expertise
Languages
Sign Language
Elementary
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted to Learning Ambassador due to having the knowledge and understanding that achieved Less errors to occur.
Certification
- Business Administration Training - 2 years
- Learning Ambassador Training - 1 year
- Medication Administration Training - 13 years
Hobbies
- LGBTQIA Advocate
- NAMI Advocate
- Singing
- Songwriting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
ICQA Problem Solver/ISS/Stow Associate
Amazon
09.2021 - Current
Learning Ambassador
Amazon
09.2021 - Current
Direct Support Professional
ECI
03.2017 - 09.2020
Computer Lab Assistant
Owens Community College
2014.03 - 2023.02
Associate of Arts - Associate of Arts
Lorain County Community College
High School Diploma -
Graham High School
Business Administration Certificate 2 years - Business Administration
Ohio Hi-Point Adult And Continuing Education
Some College (No Degree) -
Owens Community College