Emily Neumann
Gibbsboro
Summary
Developed exceptional communication and support skills in recovery-focused environment and now seeking to transition into new field. Demonstrated ability to build trust and foster supportive atmosphere. Prepared to apply transferrable skills in problem-solving and relationship-building in new professional context.
Overview
9
9
years of professional experience
Work History
Certified Peer Recovery Specialist
Resources for Human Development, RHD
07.2018 - Current
- Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
- Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
- Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
- Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
- Conducted regular check-ins with clients, monitoring progress and addressing any barriers to recovery.
- Documented case management activity for accurate, reliable records.
- Educated clients on dangers of substance abuse and prevention techniques.
- Facilitated group counseling sessions to support and encourage client growth.
Outreach Worker
Volunteers of America Delaware Valley
07.2016 - 07.2018
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and connecting with resources for move-in assistance.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
- Enhanced team collaboration by regularly sharing best practices, challenges, and successes during staff meetings.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Retail Keyholder
Buy Buy Baby
09.2015 - 07.2016
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Balanced cash registers at end of shift and filled out necessary reports.
- Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Opened and closed store at proper times for reliable services.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
Education
No Degree - Certification For Peer Recovery Specialist
Camden County College
Blackwood, NJ10-2020
High School Diploma -
Gloucester City Jr. Sr. High School
Gloucester City, NJ06-2006
Skills
- Mental health awareness
- Assessing risk levels
- Relapse prevention
- Motivational interviewing
- Resource navigation
- Recovery planning
- Proficient in Electronic Medical Records
- Substance abuse
- Working with clients to assess treatment
- Supporting clients treatment
- High computer efficiency
Timeline
Certified Peer Recovery Specialist
Resources for Human Development, RHD
07.2018 - Current
Outreach Worker
Volunteers of America Delaware Valley
07.2016 - 07.2018
Retail Keyholder
Buy Buy Baby
09.2015 - 07.2016
No Degree - Certification For Peer Recovery Specialist
Camden County College
High School Diploma -
Gloucester City Jr. Sr. High School
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