Emily Nguyen
Burke,VA
Summary
A highly resourceful and certified Clinical Medical Assistant with extensive experience in customer-facing roles, adept at managing high volumes of inquiries, administrative tasks, and clinical support with precision and efficiency. Skilled in communication, data entry, appointment scheduling, insurance and billing processes, and patient care coordination. Known for strong problem-solving abilities, excellent time management, and adaptability, consistently ensuring exceptional experiences for clients, clinical staff, and team members alike.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Kissme Nail Spa
McLean, Virginia
04.2024 - Current
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Nail Shop Helper
Koncept Nail Spa
Alexandria, Virginia
03.2023 - 04.2024
- Demonstrated excellent customer service skills by providing warm welcome, friendly attitude and professional demeanor at all times.
- Ensured that all workstations were properly sanitized before each appointment.
- Assisted customers with selecting appropriate colors for their needs based on current trends in fashion industry.
- Cleaned and sterilized tools between clients in accordance with safety regulations.
Staff Pediatrician
Murphy & Staats
Burke, VA
09.2022 - 01.2024
- Maintained a professional atmosphere while managing front desk operations.
- Answered incoming calls, responded to inquiries and directed calls accordingly.
- Reviewed patient accounts for accuracy and completeness prior to billing submission.
- Assisted with administrative tasks such as filing, photocopying, faxing, and mailing documents.
- Computed bills, collected payments and made change for guests.
Education
Some College (No Degree) - General Health Sciences
Northern Virginia Community College
Annandale, VASome College (No Degree) - Pre-Nursing
Virginia Commonwealth University
Richmond, VASkills
- Positive and professional
- Office management
- Administrative support
- Compassionate care
- Vital sign monitoring
- Phlebotomy techniques
- Electronic health records management
- Patient care coordination
Certification
- Certified Clinical Medical Assistant - Dec. 2024
- BLS CPR Certificate - Nov. 2024
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Receptionist
Kissme Nail Spa
04.2024 - Current
Nail Shop Helper
Koncept Nail Spa
03.2023 - 04.2024
Staff Pediatrician
Murphy & Staats
09.2022 - 01.2024
- Certified Clinical Medical Assistant - Dec. 2024
- BLS CPR Certificate - Nov. 2024
Some College (No Degree) - General Health Sciences
Northern Virginia Community College
Some College (No Degree) - Pre-Nursing
Virginia Commonwealth University
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