Emily Nguyen
Queens
Summary
Results driven Associate Sales known for productivity and efficiency in task completion. Possess specialized skills in customer relationship management, strategic sales planning, and product presentation. Excel in communication, problem solving, and adaptability, ensuring success in fast paced sales environments. Proficient in Adobe tools as well as organizational tools like Excel and Word.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Alterations Specialist
UNIQLO
Queens
01.2024 - Current
- Consulted with customers to determine proper fit and provided recommendations to enhance garment appearance and comfort.
- Provided same day tailoring services in high volume retail environment, enhancing customer satisfaction.
- Ensured accuracy in measurements to maintain consistency and customer satisfaction.
- Coordinated alteration workflow to meet daily deadlines, ensuring timely service for customers.
- Maintained sewing equipment and ensured a clean, organized workspace.
- Worked with sales associates and management to align alteration services with store goals.
Advanced Associate
UNIQLO
Queens
01.2024 - Current
- Delivered exceptional customer service, assisting customers with styling, sizing, and product knowledge to enhance overall shopping experience.
- Trained and mentored new team members on company policies, customer engagement strategies, and operational procedures, and led sales report briefings.
- Supported daily store operations, executing opening/closing procedures, cash handling, and upholding visual merchandising standards.
- Monitored inventory levels, restocked merchandise, and ensured product displays met brand guidelines.
- Reached out to external and internal sources to resolve customer issues regarding products and orders.
- Supported the opening of new stores and established standardized practices.
Sales Associate
UNIQLO
Queens
06.2022 - Current
- Handled customer inquiries and resolved issues, enhancing customer satisfaction and fostering repeat business.
- Operated registers and processed return/exchange transactions, contributing to daily sales targets and maintaining awareness of sales performance.
- Maintained store displays and merchandising, ensuring the sales floor is stocked and at full volume.
- Fulfilled and processed online orders using company's online software, ensuring timely delivery and accurate order management.
Education
Bachelor of Arts - Business/Corporate Communications
CUNY Baruch College
New York05-2026
Skills
- Product Knowledge
- Visual merchandising
- Sales Analysis
- Customer Service
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Adobe Creative Suite
- Canva
- Money Management
- Adaptability
- Leadership
Websites
Coursework
- Business Communication
- Managerial Communications Within Organizations
- Principles Of Public Relations
- Consumer Behavior
- Marketing Foundations
Certification
- Influencer Marketing Campaigns for Beginners
Semrush
Timeline
Alterations Specialist
UNIQLO
01.2024 - Current
Advanced Associate
UNIQLO
01.2024 - Current
Sales Associate
UNIQLO
06.2022 - Current
Bachelor of Arts - Business/Corporate Communications
CUNY Baruch College