Hi, I’m
Emily Nolen
Medical Biller/Medical Secretary Secretary/Office Manager
Tomball,TX
Summary
Dynamic Medical Billing Specialist with a proven track record at Play Makes Sensory, excelling in accounts receivable and patient communication. Enhanced revenue collection through diligent follow-up on unpaid claims, showcasing strong organizational skills and a friendly nature. Adept at resolving billing discrepancies, ensuring compliance, and fostering positive relationships with patients and insurance providers.
Overview
16
years of professional experience
2007
years of post-secondary education
Work History
Play Makes SensoryKaty, TX
Medical Billing Specialist
03.2025 - 02.2026
Job overview
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Located errors and promptly refiled rejected claims.
- Filed and updated patient information and medical records.
- Posted and adjusted payments from insurance companies.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Liaised between patients, insurance companies, and billing office.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Conducted regular audits of patient accounts for potential underpayments or overpayments due to incorrect coding or billing practices.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Identified and resolved patient billing and payment issues.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
Specialist In Dermatology
Medical Office Secretary
01.2020 - 03.2023
Job overview
- Communicated with outside facilities for scheduling tests or surgeries.
- Escorted patient from waiting area to triage area, ranging from patients with full to limited mobility.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Scanned prescriptions and reports into Type database.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Proofread documents and correspondence for accuracy and completeness.
- Organized paperwork such as charts and reports for office and patient needs.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated customer service, patient scheduling and billing.
- Enhanced office productivity by handling high volume of callers per day.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
PolyTexas Foundation RepairMagnolia, TX
Office Manager
10.2015 - 12.2019
Job overview
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Created and finalized contracts for Foundation Repair deals with customers
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Google Software and Microsoft Office
- Completed bi-weekly payroll for employees
- Provided complete meeting support, including materials preparation and notes or minute taking
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Handled all incoming business and client requests for information
- Managed CRM database, including troubleshooting, maintenance, updates and report generation
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
CHI St. Lukes At The VintageHouston, TX
Operating Room Scheduler
11.2013 - 11.2014
Job overview
- Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment
- Coordinated with facilities to set up surgeries
- Reviewed medical histories and current information to provide accurate information to surgeons
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
CHI St. Lukes At The VintageHouston, TX
Emergency Room Technician / Secretary
03.2010 - 10.2013
Job overview
- Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines
- Continuously monitored patients and reported changes to head nurses and physicians
- Worked with nurses to assess patients and prepare for tests and procedures
- Cleaned, maintained and restocked treatment areas
- Inserted peripheral IVs and administered non-medication IV fluids
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems
- Quickly responded to codes and cardiac monitor alarms.
- Assisted with resuscitation, CPR and emergency airway procedures
- Safely transported patients by wheelchair, stretcher or bed to other units
- Facilitated transfer of patients throughout medical facility and between departments
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care
- Liaised between nurses, physicians, patients, and visitors
- Measured and fit crutches and canes, instructing patients on proper use of support devices
- Applied orthopedic devices like traction and OCL splints
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs
Education
Tomball High SchoolTomball, TX
High School Diploma
Aug 2002 - 05.2006
Skills
Accounts payable and receivable
Expense reporting
Documentation and control
Data entry
Friendly nature
Payroll and budgeting
Scheduling
Excellent multi-tasking ability
Organizational skills
Clerical support
Project management
Staff management
Office management
Timeline
Medical Billing Specialist
Play Makes Sensory
03.2025 - 02.2026
Medical Office Secretary
Specialist In Dermatology
01.2020 - 03.2023
Office Manager
PolyTexas Foundation Repair
10.2015 - 12.2019
Operating Room Scheduler
CHI St. Lukes At The Vintage
11.2013 - 11.2014
Emergency Room Technician / Secretary
CHI St. Lukes At The Vintage
03.2010 - 10.2013
Tomball High School
High School Diploma
Aug 2002 - 05.2006