Emily Norris
Estero,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
24
24
years of professional experience
Work History
Sales Manager
Bob Lindsay Honda
01.2011 - Current
- Lead a team of 15 salespeople, training and motivating them to consistently achieve and exceed targets.
- Organized and lead weekly sales meetings.
- Assisted in deal structuring and client relationship management to improve customer satisfaction and retention.
- Desked new and used car deals.
- Strategized and negotiated marketing campaigns resulting in record sales.
- Work with local charity organizations to support community and promote the dealership.
- Negotiated yearly vendor contracts.
- Managed all vehicle inventory.
- Consistently designed and updated the Bob Lindsay Honda and Acura website.
- Manage Honda and Acura SEO and SEM.
- Work with traditional advertisers to write spots and help produce spots for the dealership.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Loan Specialist
Enterprise Mortgage
01.2003 - 01.2009
- Built a strong client and referral base through relationship management and consistent outreach.
- Developed and implemented direct mail and digital marketing strategies, reaching thousands monthly.
- Ensured compliance with federal and state lending laws audited files for FHA and internal audits.
- Facilitated closings by acting as a liaison with title companies and ensuring all documents were properly executed.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Corporate Sales Associate
Comark Inc, / Insight
01.2001 - 01.2003
- Prospected and cold-called potential clients to generate new business opportunities.
- Built long-term relationships with existing clients, contributing to top 25% departmental performance.
- Collaborated with internal teams to streamline customer purchasing process.
- Recognized as Employee of the Month for sales excellence and entrepreneurial initiative.
Education
Bachelor of Arts - Business Administration
Monmouth College
Monmouth, IL05.2001
Skills
- Key account development
- Solution selling
- Sales presentation
- Sales team training
- Strategic account development
- Systems and software expertise
- Resolution-oriented
- Vendor management
- Exceeds sales goals
- Analytical problem solver
- Relationship building
- Price quote preparation
Timeline
Sales Manager
Bob Lindsay Honda
01.2011 - Current
Loan Specialist
Enterprise Mortgage
01.2003 - 01.2009
Corporate Sales Associate
Comark Inc, / Insight
01.2001 - 01.2003
Bachelor of Arts - Business Administration
Monmouth College
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