EMILY NORWOOD
Poquoson,VA
Summary
Office management professional with a track record of optimizing administrative functions and fostering a productive work environment. Recognized for a strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
City of Poquoson Fire & Rescue
01.2018 - Current
- Manage department budget, payroll, purchasing, vouchers, and office supply procurement.
- Oversee financial and regulatory processes, including Medicare/Medicaid auditing and the Revenue Recovery Program.
- Conduct all auditing for Medicare and Medicaid reviews, ensuring compliance and accuracy in reporting.
- Maintain and organize employee records, onboarding documentation, and administrative schedules.
- Administer department social media platforms and serve as the HIPAA Privacy Officer.
- Manage FOIA requests and subpoenas; serve as liaison for the Virginia Medical Examiner’s Office.
- Conduct oral panel interviews; assist in hiring processes and policy implementation.
- Coordinate with vendors and contractors to maintain service quality and cost efficiency.
Business Owner
Bond Pro Clean
01.2016 - 01.2019
- Managed all daily operations, including scheduling, invoicing, payroll, and employee supervision.
- Maintained accurate financial and tax records using QuickBooks.
- Delivered high-quality service while improving customer retention and satisfaction.
Education
Bachelor of Science - Business Administration, Concentration in Finance
Southern New Hampshire University
06-2026
Undergraduate Studies
Old Dominion University
01.1997
Advanced Diploma - undefined
Kecoughtan High School
01.1993
Skills
- Office Administration & Management
- HR Support & Employee Onboarding
- Budgeting & Expense Management
- Customer Service & Client Relations
- Vendor & Contract Negotiations
- Process Improvement & Workflow Optimization
- Scheduling & Calendar Management
- Social Media Management & Content Creation
- Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive)
- Google Drive & Google Sheets
- BAI Municipal Software
- ESO Suite
- EMS/MC Billing & Management
- WebEOC
- Virginia EMS Portal
- VDEM Grants Portal
- EVA Procurement System
- PECOS (Provider Enrollment, Chain, and Ownership System)
Accomplishments
- Optimized Administrative Systems: Implemented a streamlined management process that increased workflow efficiency by 80%.
- Strategic Cost Reduction: Negotiated vendor contracts and optimized department supply chain, saving 20% annually.
- Successful Grant Acquisition: Authored and secured a $12,300 VDFP grant, enhancing departmental resources.
- Regulatory Compliance & Cost Savings: Oversaw Medicare Ground Ambulance Data Collection, saving the city $25,000 per year through accurate reporting and compliance.
Affiliations
- Notary Public (VA)
- Virginia Fire Chief’s Association Administrative Professional Member
- American Society of Administrative Professionals
Certification
- CAP - Certified Administrative Professional
- Cybersecurity: Data Privacy and Safe Computing
- Grant Writing Certificate
- Payroll Management 101
- Business Budgeting 101
Timeline
Office Manager
City of Poquoson Fire & Rescue
01.2018 - Current
Business Owner
Bond Pro Clean
01.2016 - 01.2019
Undergraduate Studies
Old Dominion University
Advanced Diploma - undefined
Kecoughtan High School
Bachelor of Science - Business Administration, Concentration in Finance
Southern New Hampshire University
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