Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Emily Novak

Wheaton,IL

Summary

I am a motivated and enthusiastic worker looking to use my knowlege and expirience to work with plants. I come from a very customer-focused and customer-facing field; however, I am looking to redirect my assets somewhere that I care about and that feels fulfilling. Working with plants brings me so much satisfaction, and interests me far beyond anything else. With my creativity and experience in visual design, I feel as if I can be a valuable asset to any team.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Noodles & Company
Wheaton, IL
03.2025 - Current
  • Assigned tasks to team members based on their strengths and skill sets.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Maintained accurate records of daily transactions and deposits.
  • Monitored staff performance to ensure quality standards were met.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Collaborated with management to plan special events or promotions.

Shift Manager

Jamba Juice
Wheaton, IL
09.2024 - 04.2025
  • Inspected work areas regularly for cleanliness and organization standards.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Ensured compliance with food safety regulations and quality standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.

Assistant Store Manager

Hot Topic
Aurora, IL
11.2024 - 02.2025
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Maintained a safe working environment by enforcing safety regulations.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Receptionist Administrator

Naperville Animal Hospital
Naperville, IL
08.2024 - 11.2024
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Adhered to company policies regarding confidentiality of sensitive information.
  • Maintained an organized filing system for all employee records in compliance with legal regulations.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.

Assistant Store Manager

Garage
Schaumburg, IL
04.2023 - 05.2024
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Merchandise Sales Manager

Target
Palatine, IL
09.2022 - 04.2023
  • Maintained up-to-date knowledge of company policies regarding product returns and exchanges.
  • Analyzed customer feedback to identify opportunities for product improvements.
  • Developed and monitored inventory control systems to maintain optimal stock levels.
  • Prepared weekly sales reports summarizing current business activity for management review.
  • Provided guidance on product selection based on customer needs assessment.
  • Managed daily operations of the department, including staff scheduling and training.
  • Researched industry competition and identified areas of opportunity for improved sales results.
  • Supervised day-to-day operations of the merchandise sales team.
  • Coached and mentored team members on customer service best practices.
  • Identified potential issues that could impact profitability or customer satisfaction.

Visual and Merchandising Lead

Crate and Barrel
Killdeer, IL
11.2021 - 10.2022
  • Operated a variety of machinery and tools safely and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked with cross-functional teams to achieve goals.
  • Organized store layout, fixtures and visual merchandising standards.
  • Ensured all signage was up-to-date and accurately reflected current promotions.
  • Developed creative visual displays to showcase products and attract customers.
  • Conducted research on trends in retail design, color schemes, lighting, display techniques.
  • Planned seasonal changes in store layouts, including decorations, props and other visuals.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.

Sales Manager

Express Clothing
Algonquin, IL
02.2018 - 11.2021
  • Implemented process changes to streamline sales department workflow.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Established relationships with key clients, while maintaining existing customer base.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Managed daily operations of sales department, including supervision of staff members.

Education

Associate of Arts - Fine Arts And Horticulture

McHenry County College
Crystal Lake, IL
05-2021

Skills

  • Manager experience
  • Love of Plant knowledge
  • Creativity and Ideas
  • Visual Design / Appeal
  • Project Management
  • Staff development

Affiliations

  • Propagations
  • Germination
  • Gardening

Timeline

Shift Supervisor

Noodles & Company
03.2025 - Current

Assistant Store Manager

Hot Topic
11.2024 - 02.2025

Shift Manager

Jamba Juice
09.2024 - 04.2025

Receptionist Administrator

Naperville Animal Hospital
08.2024 - 11.2024

Assistant Store Manager

Garage
04.2023 - 05.2024

Merchandise Sales Manager

Target
09.2022 - 04.2023

Visual and Merchandising Lead

Crate and Barrel
11.2021 - 10.2022

Sales Manager

Express Clothing
02.2018 - 11.2021

Associate of Arts - Fine Arts And Horticulture

McHenry County College

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