Emily Novak
Emmaus,PA
Summary
Enthusiastic Social Media Theory and Strategy third year college student with a strong background in content creation and graphic design. Experienced in managing social media accounts and enhancing customer service, eager to leverage skills to boost community outreach and brand engagement.
Overview
4
4
years of professional experience
Work History
Public Relations Representative
Actors Creating Theatre
Kutztown, Pennsylvania
04.2026 - Current
- Managed social media accounts, enhancing online presence and increasing community engagement.
- Engaged with community organizations, fostering partnerships and securing sponsorships for events.
- Designed creative graphics for marketing campaigns and social media platforms.
- Captured high-quality images for shows and events, supporting promotional efforts and enhancing visibility.
Ice Cream Server
Batch Microcreamery
Macungie, Pennsylvania
07.2024 - 08.2025
- Served a variety of artisanal ice cream flavors to customers.
- Operated cash register and processed customer transactions efficiently.
- Alerted management about low stock levels to ensure timely restocking.
Barista
Nowhere Coffee Company
Allentown, Pennsylvania
06.2023 - 06.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Demonstrated the proper techniques for frothing milk, brewing espresso drinks, and creating latte art.
Barista
Starbucks
Allentown, Pennsylvania
01.2022 - 03.2023
- Guided customers in menu selections and product recommendations to enhance satisfaction.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Initiated friendly conversations with customers to create a welcoming atmosphere.
- Coordinated with team members to streamline service flow during peak hours.
Education
Bachelor of Science - Social Media Theory And Strategy
Kutztown University of Pennsylvania
Kutztown, PA05-2027
Skills
- Media relations
- Social media strategy
- Content creation
- Brand promotion
- Community engagement
- Graphic design
- Creative direction
- Customer service
- Collaboration skills
Timeline
Public Relations Representative
Actors Creating Theatre
04.2026 - Current
Ice Cream Server
Batch Microcreamery
07.2024 - 08.2025
Barista
Nowhere Coffee Company
06.2023 - 06.2024
Barista
Starbucks
01.2022 - 03.2023
Bachelor of Science - Social Media Theory And Strategy
Kutztown University of Pennsylvania