Emily O'Hern
bonney lake,WA
Summary
enthusiastic and customer-focused professional with a proven ability to thrive in fast-paced service environments. Skilled in creating positive and memorable experiences for customers, with expertise in order-taking, efficient service, and conflict resolution. Also dedicated to showcasing a positive attitude and creating a collaborative work environment, contributing to a welcoming, and efficient workspace. Adaptable and quick to learn new skills, seeking a role in customer service to leverage and further improve on excellent communication and teamwork abilities. I am eager to contribute to a welcoming atmosphere and help enhance your customers' satisfaction with their visit.
Overview
1
1
year of professional experience
Work History
Customer Service Expert
Taco Bell Restaurant
Puyallup, WA
08.2024 - Current
- Answered incoming calls with appropriate greeting and attitude
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Adhered to all safety regulations set forth by the restaurant management team.
- Balanced cash register at end of shift according to established procedures.
- Upsold appetizers, drinks, desserts. when appropriate.
- Informed kitchen staff of any special orders or dietary restrictions.
- Answered questions about menu items and specials.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Ensured that food was served promptly after being prepared by the kitchen staff.
Education
High School Diploma -
Bonney Lake High School
Bonney Lake, WA06-2023
Skills
- Cash handling
- Menu knowledge
- Order processing
- Time management
- Upselling strategies
- Software navigation
- High-energy attitude
- Food safety
- Customer engagement
- Conflict resolution
- Effective communication
- Problem solving
- Complaint handling
Timeline
Customer Service Expert
Taco Bell Restaurant
08.2024 - Current
High School Diploma -
Bonney Lake High School
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